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Sound Telecom Recognized as a Top Answering Service Provider

Clutch rates Sound Telecom as a Top Answering Service.

Since 1986 Sound Telecom has been providing telephone answering services to businesses, large and small, across the country. You’ve likely heard of some of them: American Red Cross, Boeing, Microsoft, to name just a few. Their support, loyalty and positive word-of-mouth has helped us excel for decades.

Along the way we’ve garnered some great recognition—from clients as well as from independent organizations like Inc. which has awarded us their Inc. 5000 award three times (in 2007, 2008 and 2012) as one of the fastest-growing private companies in the United States.

Image of the Clutch badge awarded to top answering servicesRecently, we received another recognition. Clutch, a business-to-business (B2B) market research firm based in Washington, D.C., has named us to an exclusive list of Top Answering Services. Clutch uses a proprietary methodology, based on a dozen qualitative and quantitative factors, to find and analyze service firms. They then plot these firms on a Leaders Matrix. We were identified as a market leader based on Clutch’s analysis.

Part of the process includes direct, one-on-one interviews with service providers’ clients. Their feedback is one of the most heavily weighted elements of the analysis and we’re very gratified by their positive comments.

As one client, a healthcare organization said: “We’ve greatly benefitted in more sales as well as an easier workflow for our representatives.”

A customer based in New York said, “We needed a reliable answering service with no downtime. Our other answering service gives us a lot of problems. We use the pager, virtual receptionist, and call reminder services. Sound Telecom has worked well.”

Another client, serving an international market, said: “We chose Sound Telecom because of their pricing, customer service and overall ability to handle our growing customer volume.”

This is the kind of recognition and feedback that keeps us focused on our mission of being a strategic link in our customers’ communication processes, committed to exceeding their expectations around the clock. Interested in learning more? We invite you to visit our Clutch profile.

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About Andrew Tillery

Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office, he is throwing fuel on his fiery passions for sports and the outdoors.