Clutch rates Sound Telecom as a Top Answering Service.
Since 1986 Sound Telecom has been providing telephone answering services to businesses, large and small, across the country. Youâ€™ve likely heard of some of them: American Red Cross, Boeing, Microsoft, to name just a few. Their support, loyalty and positive word-of-mouth has helped us excel for decades.
Along the way weâ€™ve garnered some great recognitionâ€”from clients as well as from independent organizations like Inc. which has awarded us their Inc. 5000 award three times (in 2007, 2008 and 2012) as one of the fastest-growing private companies in the United States.
Recently, we received another recognition. Clutch, a business-to-business (B2B) market research firm based in Washington, D.C., has named us to an exclusive list of Top Answering Services. Clutch uses a proprietary methodology, based on a dozen qualitative and quantitative factors, to find and analyze service firms. They then plot these firms on a Leaders Matrix. We were identified as a market leader based on Clutchâ€™s analysis.
Part of the process includes direct, one-on-one interviews with service providersâ€™ clients. Their feedback is one of the most heavily weighted elements of the analysis and weâ€™re very gratified by their positive comments.
As one client, a healthcare organization said: â€śWeâ€™ve greatly benefitted in more sales as well as an easier workflow for our representatives.â€ť
A customer based in New York said, “We needed a reliable answering service with no downtime. Our other answering service gives us a lot of problems. We use the pager, virtual receptionist, and call reminder services. Sound Telecom has worked well.”
Another client, serving an international market, said: â€śWe chose Sound Telecom because of their pricing, customer service and overall ability to handle our growing customer volume.â€ť
This is the kind of recognition and feedback that keeps us focused on our mission of being a strategic link in our customersâ€™ communication processes, committed to exceeding their expectations around the clock. Interested in learning more? We invite you to visit our Clutch profile.