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Sound Telecom Featured as Market Leader in Multiple Categories on Clutch

Awarded inclusion in Clutch’s Top Inbound Voice & Call Center Service Providers press release, Sound Telecom has been assessed as a leader in four categories: inbound appointment setting, virtual receptionist, order processing, and answering services.

Image of the Clutch badge awarded to top answering services

Clutch is a B2B market research firm covering over 7,000 companies on 500+ industry verticals, with a goal to match prospective buyers with the best service providers. Clutch does this by scoring companies on over a dozen quantitative and qualitative criteria, including market presence, clientele, and work experience. This methodology is then supported by client reference interviews, where Clutch talks one-on-one with a company’s references to gauge their overall experience working with them. In the end, these factors enable Clutch to separate firms that deliver from those that do not.

Analyzing Sound Telecom’s expertise in inbound voice services, Clutch gathered feedback from a few of our clients to get a better understanding of our work. Here are some of the things our clients had to say:

“Sound Telecom is a very reliable service. They provide the best customer service I have seen thus far! They are prompt and answer in a professional manner…they are affordable and trustworthy,” explained the sales manager of a health care and life sciences company. They went on to express:

“We’ve greatly benefited in more sales as well as an easier flow for our representatives…their keen knowledge makes them a great service to have.”

Another client, the IT director of an education organization, described Sound Telecom’s reliability and ability to increase their organization’s productivity:

“Sound Telecom can handle the majority of our calls leaving us to take care of what we need to do.”

Assessing Sound Telecom’s skill for answering calls, customer service, and communication, the client clarified:

“They are very quick to respond, we are very happy with their services and recommend them to any company.”

Our values of integrity in service, commitment to relationships, and excellent performance reflect an overall rating of 4.3 (out of 5.0) from 16 client reviews. To learn more about our clients’ experiences, visit our Clutch profile and read why Sound Telecom is featured as a leader in inbound appointment setting, virtual receptionist, order processing, and answering services.

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About Andrew Tillery

Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office, he is throwing fuel on his fiery passions for sports and the outdoors.