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About Sound Telecom

Allow us to introduce ourselves. We are Sound Telecom and this video enables you to get to know us a little better.

The transcription of the entire video is situated beneath the player. After you watch, we hope you give us the opportunity get to know you as well.

 

Hello, my name is Brian Gabriel. I’m Chief Operations Officer for Sound Telecom. Thank you for taking a moment to learn about us today.

Businesses nationwide are effectively leveraging Sound Telecom’s outsourcing strengths to make immediate improvements in image, company branding, and customer service response. The advantages to outsourcing are many. For instance, you can make huge reductions in operating costs, have immediate access to highly trained professional operators and make your business organization available 24 hours a day, 365 days a year. In the next few moments we’d like to explain to you the benefits of creating your own customized live answering support program. Our mission is to become a strategic link in your business communications. We are committed to exceeding your expectations around-the-clock. Thank you.

No matter the size or complexity of your business, Sound Telecom will provide you with high-quality professional answering services that positively impact your bottom line. When you compare the cost of outsourcing and the cost of handling business calls in-house, there really is no comparison. Leverage our specialized customer service support strengths in different areas of your business such as appointment setting, virtual receptionist services and call patching, service dispatch, call screening and message relay, customized message delivery and more. Since 1986, we have been handling our customers’ most important calls to exacting requirements. Our highly trained US-based agents provide skillful, trustworthy service. You could put your confidence in Sound Telecom.

What makes Sound Telecom different than other answering support centers? Our team. We put in hard work and each pull our weight. We all care about our customers and serving others.

How does Sound Telecom train its agents? We offer a comprehensive training course that covers the mechanics of our operations. We have built a team of dedicated individuals whose interest is to serve. Much attention is given to performance aptitude and personnel. Sound Telecom actively and aggressively monitors agents day in and day out. Our robust monitoring program makes all the difference in the world. In fact, our advanced systems allow our customers to monitor their own calls as well.

What are Sound Telecom’s customer service objectives? Our standard is to be friendly, courteous and professional on each and every call. We answer every call with a live agent. Our goal is to answer 100 percent of all calls in three rings or less. We are fast and efficient.

What separates Sound Telecom from its competitors? We are a US-based telephone answering service. We have an outstanding record of customer service. Just listen to what one of our customers says.

Hello, I’m Jimmy Stroh, Owner and President of Jimmy’s Roofing, serving the greater Spokane area in both residential and commercial applications. At Jimmy’s Roofing, a large part of our business is commercial roof maintenance and repair. Sound Telecom has allowed us to stay in contact with our clients 24 hours a day in case they have any emergency leak situations. I’d recommend Sound Telecom to any company who is looking to run their business 24 hours a day and to have trained staff answering the phones for them.

Hi, my name is Tasha Miller and I am a programmer here at Sound Telecom. My job here is to make sure that our agents have the best tools available to them 24 hours a day, seven days a week, so that they can get the job done right. A quality response starts with high quality programming. We can uniquely design accounts to get the right message to the right person at the right time. We’re here to be your communications link for your customers at any time of the day or night. My team is here and ready take your call.

Sound Telecom specializes in professional grade telephone answering support and we offer a comprehensive suite of inbound call support programs, unified communications platforms, and paging services throughout the US and Canada. In addition to telephone answering services, we provide inbound support services such as Help Desk, technical support, and order taking. Ask us about our appointment setting, and if you need back end web support such as email and instant chat response, we could handle that too.

Providing answering service expertise with leading-edge technology and an experienced team of professional agents, Sound Telecom is dedicated helping your business grow. Call us today and discover how we can provide a high level of service at a lower cost. We look forward to being a part of your team. For more information contact Sound Telecom at 1-800-557-1550 or visit www.sound-tele.com.

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About Andrew Tillery

Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office, he is throwing fuel on his fiery passions for sports and the outdoors.