When you begin working with an answering service for attorneys, it’s important to get the scripting right. Here is an example of a law office answering service script.
Whether you’re an attorney, paralegal, or any other type of legal professional, once you start using a law office answering service you must get the scripting right. Your clients and all other callers are counting on your office to provide a great impression and helpful phone experience. A good answering service can help you get your scripting all dialed in to provide a most satisfactory encounter for all your callers. Here is a sample law office answering service script to get you started…
Agent: Thank you for calling The Law Office of Hendricks and Williams. This is Larry speaking. How may I help you?
Caller: Hi, I’m really sorry for calling this late, but my daughter just got home and she got a speeding ticket. I was hoping to get in touch with an attorney.
Agent: I can help you with that. May I ask who is calling?
Caller: My name is Bernice Sherman.
Agent: Thank you, Ms Sherman. Now, are you an existing client?
Caller: No, I’m not.
Agent: That’s fine. I’ll just get a little preliminary information from you that the attorney will need. May I please have your phone number?
Caller: Sure, my cell number is 206-555-8972.
Agent: Ok, and what county did your daughter get the speeding ticket in?
Caller: It was here in King County.
Agent: Alright, and has a court date been set for her yet?
Caller: Yes, it looks like it was scheduled for March 10th.
Agent: And do you have a copy of the ticket?
Caller: Yes, I’m looking at it right now. My daughter gave it to me when she got home.
Agent: Ok, well we ask that you please scan the ticket and email a copy of it to firstname.lastname@example.org or fax it to us at 206-555-7462. Would you like me to repeat either of those?
Caller: No, I’ll email it here shortly.
Agent: Great. Alright Ms Sherman. Let me just verify your phone number real quick. I’ve got 206-555-8972. Is that correct?
Caller: You got it.
Agent: Alright. I will get your message and information in front of an attorney as soon as possible and someone will be in touch with you first thing tomorrow morning. Is there anything else I can do for you?
Caller: No, thank you.
Agent: You’re welcome. You take care and have a good night.
Caller: You as well.
This is just one of many possible law office answering service script routes. People could be calling in about DUIs, divorces, or any number of issues they are having. It could be a colleague calling to discuss a case or the court following up with court date/time information. The important thing is that they all get to speak to a real, live person when they dial. Attorneys can’t answer every call, but a customized law office answering serviceÂ can be ready each time the phone rings to ensure all your people Â are taken care of.
If you would like assistance creating an answering service script for your law office, please contact us and we will be happy to help.