Once you start using an answering service for contractors, it’s crucial to get your scripting right. Here’s a sample contractor answering service script to get you started.
Whether you’re an HVAC expert, a plumber, a towing company, or any other type of contractor, once you begin using a contractor answering service you must get your scripting dialed in just right. Your callers are counting on you to provide a quick response and a good customer service experience. A great answering service can work with you to get your script set up perfectly so you can provide an excellent phone encounter for each person who calls your company and earn more business. Here’s a sample contractor answering service script you can reference to get the wheels turning…
Agent: Thank you for calling Greenwood Plumbing of King County. This is Joseph speaking. How may I help you?
Caller: Hi. I need someone to come over to my house as soon as possible. One of my pipes has started leaking and water is dripping into my basement.
Agent: I’m sorry to hear that. Let me see how I can help you. May I ask who is calling?
Caller: This is Timothy Branson.
Caller: That’s right.
Agent: And what is your address, Mr. Branson?
Caller: I’m at 10528 Holman Rd. And that’s in Seattle.
Agent: Your zip code, please?
Agent: Ok, it looks like all our plumbing specialists in your area are currently out on a job site. Can I have one of them give you a call back?
Caller: Sure, but please hurry. I can’t keep swapping out buckets down here.
Agent: Of course. What is your phone number, please?
Caller: It’s 206-555-4102.
Agent: Alright, and just to confirm, you’re at 10528 Holman Rd, Seattle, 98177?
Agent: And I’ve got your phone number as 206-555-4102. Is that right?
Caller: Yes, it is.
Agent: Ok, I’ll have a plumbing specialist return your call within the next 10 minutes to take care of you.
Caller: Alright. Thanks a bunch.
Agent: You’re welcome, Mr. Branson. Sorry to hear about your leaky pipe situation. Hang in there just a bit longer!
Caller: Will do. Bye.
This is just one example of many different routes a contractor answering service script can take. The key is that you create one that is unique to your business and your needs. People could be calling about leaky pipes, busted heating systems, broken down cars, or any number of things, so make sure you take the time to work with your answering service provider of choice to build a customized script. You can’t always answer every call, because you’ve got work to do, but a contractor answering service can make sure each caller gets to talk to a real human that provides personalized service each time the phone rings.
If you’d like help making a contractor answering service script, please contact us and we will be glad to help.