Good morning! For those who don't know me, I've spent the past 7 years doing event planning. Event Planning is an incredibly stressful job or it can be anyways. Until I got the bright idea to use an answering service to handle calls and get the information to people. I'm too busy handling the details of the event, to take every call. I'd be in the middle of moving a 100+ pound speakers and have missed 4 phone calls. A lot of times people are just calling to find out what they should wear or how to get to the location. I found that I could explain this information once and have the answering service get the right information to the right people. The first time I implemented this strategy I couldn't believe how much less stressful events became.

I also found that people really appreciated the answering service. They were able to speak to a person who answered their questions and made them feel important enough to take the time. Event planning and promotions is all about customer contact. Every time you have contact with them you want it to be a positive experience. When they reached my voicemail, they were lucky to get a call back within the hour and generally my most important calls come within an hour or two of an event. If a call was really important and the answering service couldn't answer the caller’s questions the call center would transfer the calls me. That way I was only taking the calls I needed to. This was incredibly beneficial to me. If someone wants to know the dress code they can get that information from the answering service, if the band got in a car accident they can be connected to me immediately. That way I know when my phone rings that it's important and a call that I need to take.

I was also able to use the call center to process orders for me. A lot of people don't want to use the web to place orders, so I had the call center take their information and securely process the orders. saved me time and made me a lot of money, because it was so easy for my customers to use.