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People to People Ambassador Programs Taps Sound Telecom’s USA-Based Call Centers to Handle Critical Seasonal Support Programs

Sound Telecom, a leading nationwide provider of telephone answering, call center and cloud-based phone services will now handle the holiday season support programs for People to People Ambassadors Programs.

Spokane, Washington, October 29, 2013

People to People Ambassador Programs, headquartered in Spokane, Washington, has selected Sound Telecom to handle its critical winter-based support programs. Carrying the vision of Founder President Dwight D Eisenhower, People to People Ambassador Programs is one of the worlds most recognized and respected student travel providers and travels more than 15,000 students to more than 40 countries each year. Home to more than 200 employees, the company is dedicated to the design and delivery of travel programs geared toward high school and college students.

“Our travelers get the best of both worlds from our programs – great educational travel experiences and excellent customer support,” said Rhonda Lashbrook, Delegate Care Manager for People to People. “We don’t cut corners on customer service. Our traveling students require support on a 24/7 basis.”

Sound Telecom will be handling after-hours and over-flow customer support calls for People to People, which increases during the winter and holiday season. The additional support will provide student travelers and their families with around the clock support and also shorten response times to questions and inquiries during the planning stages and while the students are traveling.

“I consider it an honor to support People to People Ambassador Programs. We have worked with Rhonda and her team for more than 2 years. I was thrilled to learn that Rhonda had additional support opportunities where we can assist,” said Brian Gabriel, Chief Operations Officer for Sound Telecom. “The job we perform for People to People is to ensure that important calls from student travelers and their parents are never missed. It is imperative that People to People’s team be kept aware of all travel-related issues at all times.”

People to People Winter Programs include educational trips to Peru, Spain, Italy and London, to name a few. For more information about People to People’s Winter Programs visit: http://www.peopletopeople.com/micro/winter-programs/.

About Sound Telecom

Sound Telecom is a leading provider of 24 hour Telephone Answering, Call Center and Cloud-based Phone Services, headquartered in Seattle professionally serving thousands of customers throughout the United States and Canada with USA based agents. The twenty-seven year old company has offices in Seattle and Spokane, Washington and Denver, Colorado. For more information, please visit http://www.sound-tele.com

About People to People Ambassador Programs

People to People Ambassador Programs is the world’s most recognized student educational travel provider. Since the 1960s, more than 500,000 people from around the world have traveled with People to People Ambassador Programs to help further global understanding through cross-cultural exchange. Offering unmatched safety measures and unparalleled access to foreign cultures and countries, People to People Ambassador Programs promotes personal success in a globalized world and fosters international friendships for both students and professional adults. People to People Ambassador Programs is the exclusive educational travel provider of People to People International (PTPI), a nonprofit organization founded in 1956 by President Dwight D. Eisenhower to promote peace through understanding worldwide. Together, PTPI and People to People Ambassador Programs are united in a mission to bridge cultural and political borders through education and exchange. For more information, please visit http://www.peopletopeople.com.

About Ambassadors Group

Ambassadors Group Inc. (NASDAQ: EPAX) is an education company located in Spokane, Washington. Ambassadors Group, Inc. is the parent company of Ambassador Programs, Inc., World Adventures Unlimited, Inc., and BookRags, Inc., an educational research website. The Company also oversees the Washington School of World Studies, an accredited travel study and distance learning school. Additional information about Ambassadors Group, Inc. and its subsidiaries is available at http://www.ambassadorsgroup.com. In this press release, “Company”, “we”, “us”, and “our” refer to Ambassadors Group, Inc. and its subsidiaries.

Contact Information

Sound Telecom
Michael L. LaBaw, President
800-577-1550
http://www.sound-tele.com

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About Andrew Tillery

Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office, he is throwing fuel on his fiery passions for sports and the outdoors.