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31 reasons why you need a professional answering service
This post is all about YOU.
Because YOU need a professional answering service:
I am not happy with my current answering service
I am being nickled and dimed by my current answering service
I am missing calls after hours
I am losing sales opportunities because I cannot answer the phone
I
Categories: Answering Service, Business
Call Center Attitude Adjustment…Happiness is a choice Part II
Have you ever meet someone that was toxic, for the lack of a better term. I’m a pretty upbeat person but the person was a downer and unpleasant to be around. Everything was wrong, at least from this person's perception. I witnessed a transformation and growth from what was once a negative unhappy
Categories: Answering Service, Quality Assurance, Uncategorized
Are you bilingual? Tips to help you when interviewing for a bilingual call center position Part 1
When posting for a job that requires Bilingual skills we need to make sure that we are verifying and making sure that the candidates are fluent in both languages. I like to make a list as to what the job will require the agents to do and that way I can make sure I know in advance what is required from
How much should an answering service cost?
Ok - give it to me straight. How much should an answering service cost?
Actually, this is a darn good question. But there is only one way to really answer it - you must have your expectations set properly so that you understand my answer. You have to first decide what level of service you are looking
Attitude adjustment…Happiness is a choice
Have you asked yourself the question am I happy with my job? Were you satisfied with the answer? Did you find yourself wanting to know what secrets you could learn to facilitate happiness in the work place and what that looks like?
Every company has a code of conduct by which the company and culture
Categories: Answering Service, Customer Service, Quality Assurance, Uncategorized
