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The Top Ten (mis)conceptions of call centers – True or False
There are a number of misconceptions about call centers these days – many of them left over from the heyday of early outsourcing. I’d like to address the top conceptions/misconceptions of call centers I regularly hear today, and put some of the myths to rest.
True or
Categories: Call Center News, Outsourcing
A Second Visit to Your Telephone Answering Service and PCI Compliance
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It's friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission.
We discussed this
Categories: Uncategorized
Agent Appreciation
Have you ever cooked a meal that took you all day and you were excited to see the look in your family’s face only to realize no one even noticed. It has happened to me! It is an ugly feeling to know that you planned it and made an effort and no one noticed. When working in a call center you have to
Categories: Uncategorized
Customer Satisfaction …and the Call Center experience
Whenever I have an enjoyable customer service experience I do not hesitate to thank the person providing the service and let them know how much I enjoyed the experience.
Furthermore, if the experience was exceptional I’m usually moved to write about the great experience.
Customers I find are
Categories: Answering Service, Customer Service
Your Telephone Answering Service Can Send Your Messages to Your Pager
Pagers are used by a wide range of businesses for many reasons: emergency notifications, messaging on call personnel, communicating among internal employees. Having your telephone answering service dispatch your messages to your pager rather than, or in addition to, your cell phone or office phone
Categories: Answering Service
