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What to do When There’s too much To Do
I recently attended a seminar where Laura Stack was featured as the keynote speaker. As Laura shared some information from her recent book; “What to do When There’s too much to Do, Reduce task, increase results, and save 90 minutes a Day.” I found this information very worthwhile and worthy to
Categories: Business, Call Center News, Customer Service, Sales and Marketing
Spoofing and Credit Card Fraud
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission.
Recently two terrific
Categories: Answering Service, Business, Call Center News
Are you screening away good business?
Are you so wary of telemarketers and other cold-calling solicitors that you have your front desk receptionist over screening your calls? Are you using an auto-attendant to try and route unwanted phone calls away from you and your staff? Do you have your receptionist under strict orders to interrogate
Categories: Answering Service, Business, Call Center News, Customer Service
What Makes a Good Call Center Quality Control Monitor
There are a few necessary qualities needed to be a good quality control monitor in a call center. I recently experienced a situation when hiring a quality control monitor, which birthed the subject of this blog. I had to ask myself “what am I looking for in a quality control monitor?” What qualities
Categories: Answering Service, Call Center News, Customer Service
Qualifying and Vetting Your Business Relationship Prospects
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission.
Let’s talk a
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