Ideas in Credit Management and Collections – Part Six for Telephone Answering Services, Call Centers and All Businesses

Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. This is our Part
Categories: Answering Service, Credit and Collections

Using Key Metrics to Manage Your Call Center Teams – Part Two: The Roadmap

After reading Part One about Using Key Metrics to Manage Your Teams through targeted data collection and stack ranking, what do you do next?  Where do you go from here?  Now that you have identified your top, middle and bottom performers, what are your next steps?  The development and administration
Categories: Call Center News

Ideas in Credit Management and Collections – Part Five for Telephone Answering Services, Call Centers and All Businesses

Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. This is our Part
Categories: Answering Service, Business, Credit and Collections

Professional Voicemail Greeting Examples – Part 1 of 3

Leaving a voicemail may seem awfully remedial, but, um, you wouldn't believe, um, how much our research has shown (...Huh? Yeah...I'll be in that meeting in a second, I'm just leaving this voicemail...Sorry...Where was I? Oh, yeah...) how unprepared and unfocused most people are when they hear the b-e-e-e-e-p,
Categories: Answering Service, Voicemail

Ideas in Credit Management and Collections – Part Four for Telephone Answering Services, Call Centers and All Businesses

Ideas in Credit Management and Collections – Part Four for Telephone Answering Services, Call Centers and All Businesses Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents
Categories: Answering Service, Business, Credit and Collections