Sound Telecom has been chosen by Clutch as a 2018Â Top Global B2B Company for our work in the call center industry.
In their annual report of the best B2B companies around the world, from mobile app developers to call centers, Clutch has included our team, particularly for our work in answering services.
There are several things that customersÂ always want.Â Learning what they are is a great start. Figuring out how to consistently meet those demands is the true key to customer success.
CustomersÂ can be needy. They can even be demanding!Â And that is good. That is what makes them customers who
There are certain misguided stigmas associated with the telecom industry, so we figured it would be a good idea to address a few of the more common notions about call centers.
Here are four of the preconceived notions about call centers that some people have in their minds:
1. Outsourcing is bad
Online shopping is often great for businesses and customers alike. However, it's still crucial for shoppers to have the option of speaking with a real person.
Editorâ€™s Note: This post was submitted by guest blogger, Patrick Foster. Enjoy!
We all enjoy the wonders of automation and digital technology,
Each of your callers has a destination. How are you going to get them there? Join us on the journey of a call transfer to explore the best options for how to transfer a caller.
So you decide to take a bus ride from Seattle, WA to Portland, OR during the peak of summer. Good for you! Vacations are