Start Chat
Can I transfer a land line number to a cell phone?
Yes, you can transfer a land line to a cell phone! Heck, you can even transfer a cell phone to a land line. Or, to make it really interesting, you can transfer a fax number to a cell phone and back to a land line to be used as a fax all over again. The bottom line is this: Numbers are portable.
Back
Categories: Answering Service, Business, Mobile Phone Applications, Technology
What is a contact center?
A contact center is a place where customer service interactions are conducted. A contact center usually conducts more than one kind of customer service contact. Contact centers are also known as "multi-channel" support centers. The word "channel" refers to a type of customer service contact. The people
Categories: Call Center News
Clouds, Cell Phones, and Cookies OH MY – A Call Center CFO’s Perspective
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission.
Privacy. What does
Categories: Technology, Work Safety
Rude, Crude and Social Unacceptable
As the Director of Customer Relations at Sound Telecom I’m always on the lookout for tips and ways to inspire our employees in the best interest of our customer. Or I’ll use uninspiring events as examples of what not to do, or how not to conduct themselves in a particular situation. I believe that
Categories: Customer Service
Do your call center agents have a Crab Mentality?
There is a popular phrase that is called the "crab mentality." It describes a mentality where if someone can’t have something they make it a point to not let anyone else have it either. Imagine working in a place where people instead of helping each other be successful, pull each other down by bringing
Categories: Answering Service, Call Center News, Customer Service, Uncategorized
