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Happy Call Center Agents make Happy Customers
The employees are a company’s best asset. They are often first point of contact with the customer, and a happy encounter makes a happy customer. Ensuring the work environment is one that is upbeat and stimulating is imperative.
While thinking on the question of “happy call center agent makes happy
Categories: Answering Service, Call Center News, Customer Service
You’ve Got Voicemail!
My last blog dealt with VOIP and its advantages in the business world. This week I am taking that a step further for all of you that are on the go and need your phone to further your business, but you may not like actually speaking on it. Now you can have your voicemails go directly to the inbox
Categories: Answering Service, Business, Voicemail
How to leave an effective voice mail message
Leaving a voicemail may seem awfully remedial, but, um, you wouldn't believe, um, how much our research has shown (...Huh? Yeah...I'll be in that meeting in a second, I'm just leaving this voicemail...Sorry...Where was I? Oh, yeah...) how unprepared and unfocused most people are when they hear the b-e-e-e-e-p,
Categories: Business, Customer Service, Sales and Marketing, Voicemail
Your Telephone Answering Service Should Solve the Issues
A strong telephone answering service is about more than answering your telephones. It’s about taking clear, accurate messages, delivering those messages to you, providing the best customer service experience to your callers, and providing accurate invoicing and audit detail reports. (More about
Categories: Answering Service
Does Your Telephone Answering Service need Voicing?
When we think of instruments that need tuning, some of those that come to mind are obvious: pianos, guitars, and violins.
But, have you considered whether or not your telephone answering service needs tuning?
That's right. Your telephone answering service is an instrument you use to announce
Categories: Answering Service, Call Center News
