I love coming up with new incentives in the workplace, or for my situation specifically, in a call center. The key is to mix it up. I have tried many different things, some being more successful than others, butÂ what I have learned is that peer recognition has no equal.Â As a supervisor orÂ manager I can give recognition, but it means a lot more when it comes fromÂ your peers.
I am always looking for ideas for an incentive or way to have myÂ agentsÂ engage in peer recognition.Â First, I will give an example of what I haveÂ done in the past. Then, maybe you canÂ share yours with me! I will start with my Christmas peer recognition idea.
One year I had a group of agents and it was the end of November. So, I wasÂ planning my incentives for December and I thought that my agents could giveÂ each other gifts, but not gifts that would cost them money. Instead, I thought I might be able to facilitate them giving each other gifts of peer recognition.
I looked online andÂ found a bunch of Christmas trees that I printed out. Then, I placed one on each desk, but didn’tÂ tell anyone what they were for. Everyone just assumed that it was becauseÂ Christmas was approaching. Some thanked me, but mentioned that the trees looked rather plain.
IÂ waited until the next team meeting to explain the reason I had placed theÂ ChristmasÂ trees on each desk. I told them that I had put them there to decorateÂ their desk, but they were responsible for the gifts that would go under theÂ trees. I explained to them that every week I would give them little gifts toÂ decorate when not busy. I told them that when they saw their peers doing something they appreciated or something they wanted to recognizeÂ them for, they would decorate a gift and writeÂ in on the back of the gift an appreciation statement to their peer. Then, they were to place them under the trees of theirÂ peers. At the end of the month they got to open each gift, which wasÂ recognition from their peers.
When it was time to read them, their faces lit up upon finding out whatÂ their peers took time to write to them. This brought them closer andÂ they felt good about themselves and about their peers. Itâ€™s the little thingsÂ that matter! At first, I thought it wouldn’t work and that they would think it was a little childish, but it was wildly successful!
I hope this helps your wheels spin to come up with ideas to bringÂ morale up and help your employees recognize each other. So, now it is your turn! What have you done in the past to encourage your team to recognize each other?