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Nothing Better than Peer Recognition

I love coming up with new incentives in the workplace, or for my situation specifically, in a call center. The key is to mix it up. I have tried many different things, some being more successful than others, but what I have learned is that peer recognition has no equal. As a supervisor or manager I can give recognition, but it means a lot more when it comes from your peers.

I am always looking for ideas for an incentive or way to have my agents engage in peer recognition. First, I will give an example of what I have done in the past. Then, maybe you can share yours with me! I will start with my Christmas peer recognition idea.

One year I had a group of agents and it was the end of November. So, I was planning my incentives for December and I thought that my agents could give each other gifts, but not gifts that would cost them money. Instead, I thought I might be able to facilitate them giving each other gifts of peer recognition.

I looked online and found a bunch of Christmas trees that I printed out. Then, I placed one on each desk, but didn’t tell anyone what they were for. Everyone just assumed that it was because Christmas was approaching. Some thanked me, but mentioned that the trees looked rather plain.

I waited until the next team meeting to explain the reason I had placed the Christmas trees on each desk. I told them that I had put them there to decorate their desk, but they were responsible for the gifts that would go under the trees. I explained to them that every week I would give them little gifts to decorate when not busy. I told them that when they saw their peers doing something they appreciated or something they wanted to recognize them for, they would decorate a gift and write in on the back of the gift an appreciation statement to their peer. Then, they were to place them under the trees of their peers. At the end of the month they got to open each gift, which was recognition from their peers.

When it was time to read them, their faces lit up upon finding out what their peers took time to write to them. This brought them closer and they felt good about themselves and about their peers. It’s the little things that matter! At first, I thought it wouldn’t work and that they would think it was a little childish, but it was wildly successful!

I hope this helps your wheels spin to come up with ideas to bring morale up and help your employees recognize each other. So, now it is your turn! What have you done in the past to encourage your team to recognize each other?



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About Neri Luria

Neri Luria joins the Sound Telecom Team as the Bilingual Services Manager. Neri oversees operations and sales in our Westminster, Colorado bilingual call center. Neri’s unique talents make her a perfect fit to manage our bilingual agent staff, develop and monitor call center performance, assist with translation and provide bilingual sales assistance. Prior to joining Sound Telecom, Neri refined her skill sets with companies including T-Mobile, Money Gram, and MCI. During her last eight years with T-Mobile she held positions in the financial department and worked with their business intelligence department as a Bilingual Quality Project Specialist. She enjoys coaching and developing representatives to provide excellent service across a diverse customer base. She lives in Denver with her family and is originally from California. Neri has previously volunteered at the Salvation Army, Habitat for Humanity and other Christian organizations. She often translates for her father who is a minister in Denver, Colorado.