Happy New Year! I love this time of year, because itâ€™s a time of new beginnings and fresh starts.Â Itâ€™s also time for us to put our fingers on the pulse of our customers to see what they think about us and the service we provided them during the previous year.
Thatâ€™s right! Here comes the January 2014 customer satisfaction survey. Keep an eye out for it.Â Very soon we will have valued input from our customers.Â Weâ€™ll see the areas where we met or exceeded their expectations and the areas where improvement will be needed.
As the Director of Customer Relations, I value what our customers have to say about the service we provide them.Â I want to know what’s on their mind and hear their input, all of it, whether itâ€™s good or bad.Â The input our customers offer gives me an opportunity to make necessary adjustments among our call center agents, clear up misunderstandings and adjust account settings. I intend on making sure our service levels met their expectations and needs.
The survey provides me with a benchmark to see ifÂ the goals we setÂ in delivering an excellent customer experience, (which is our ultimate goal here at Sound Telecom) are met.Â We set out to meet or exceed our customers expectation, as we try to aim high on every account. Â Anyway, the survey gives us an opportunity to see where we stand. Â From that point we can fine tune or calibrate to get all the bugs worked out and things where they need to be.
Once again, Happy New Year to all of our Sound Telecom customers! May you all be in good health and be proper in all that you set your hand to do this year.Â Â We are happy that you have partnered with us to help you in your success this year.