A Â telephone answering service can actually help you manage more easily and effectively. Let’s take a look at how live support puts business management on the path to success.
Business management and telephone answering services might seem like fairly disjointed topics at first glance, but upon further investigation, that’s just not the case. There is actually a distinct connection between effective use of an answering service and successful management of organizations across many industries.
You ask, “How?“
Easy. Your telephone answering service does what it does best – professionally Â answering your telephone calls, taking accurate messages, and Â delivering those messages in a timely manner to whomever you wish. In the process, they capture more leads for your sales team and improve your customer service offering.
Now you ask, “That’s all well and good, but how does that help me manage my business better?“
Think of it this way, what are you free to do once you’ve delegated the phone answering to a live support provider? Answer: Manage your business.
Without someone to handle your calls, the phone is an interruption to you throughout the day. Right when you’re in the middle of some important managerial task, the phone rings and you’ve got to take care of it right then and there, because your callers are important too. But if you have someone else dealing with the phone calls while you focus on bigger picture items or other things that demand your attention, you’re going to be able to manage more efficiently.
Perhaps you say, “Ok, I see where you’re going with this. So I just hire a receptionist and I’m free to focus more on managing my business.“
While an in-house receptionist makes sense in certain situations, they are often more trouble than they’re worth when there’s a wonderfully effective alternative. Ponder this…
Wouldn’t it be nice not to worry about finding that perfect receptionist, spending inordinate amounts of time in training and teaching him/her, shelling out a salary and other personnel expenses, only to discover down the road that your perfect receptionist either leaves with little or no notice, or worse yet, turns out be the “receptionist from Hades.”Â You know the one. Â They won’t answer your phones precisely as you wish, citing that to do so stifles their own style. Â TheyÂ use slang, say things like “yeah”,”mmm-hmmm”, “gotcha”, and then forget to thank your caller for making contact. Â Don’t forget about those loooooooong lunch breaks they always seem to take and rapidly disappearing office supplies. You’ve spent all that time and money, and now you’re back at square one.
Spending your time placing ads, interviewing, training, teaching, coaching, is time taken away from doing what you should be doing – you should be managing your business.Â To manage your business means you spend your time on marketing/advertising strategies, networking, improving your own products and services, implementing those strategic growth plans….and on and on.
Taking the time to find the right telephone answering service is looking out for your business needs.Â The answering service you hire should always be improving their own business through training and technology. Plus they should be able to provide you with all kinds of analytics and insights to help you manage your business and focus your efforts in the right places.
Your telephone answering service should answer your customers’ calls with friendly, professional and courteous agents who are happy to speak with your customers. They should be excited to help brand your company through your phones, and happy to take accurate messages and get those messages to you how you want and when you expect them.
Do yourself, (and your business), a big favor.Â Let your telephone answering service provide your receptionist service (it’s what they do best), while you focus onÂ what you do best – managing your business.