If you currently use an Answering Service I want to know when the last time youÂ called them to make sure that they have the most up to date information? If youÂ canâ€™t remember or it has been years, it has been too long!
Do you wait until you have anÂ issueÂ to let them know there was a change? If you wait to let your AnsweringÂ Service know of any changes you are waiting too long. Here at Sound Telecom weÂ like to have the most up to date information so we can provide the best service.
Would you not let your receptionist know that your hours have changed? Or wouldÂ you not tell them that in case of an emergency instead of calling Tom it is nowÂ Brandon? Iâ€™m pretty sure most of you would answer, no and that you would make sureÂ that the person answering your phones has up to date information. Why? BecauseÂ you want to make sure that the correct person is called and that the correctÂ information is given to callers. So why wait to let your Answering Service knowÂ of updates or changes?
Running a business takes a lot of effort and time so we
understand it is not always possible to pick up the phone. My recommendationÂ would be to make it a habit to call every couple of months and make sure yourÂ Answering Service has the most up to date information. Most mistakes can beÂ made when an Answering Service and business do not communicate effectively! So whenÂ will you be picking up the phone and making sure your service has the most up
to date information?