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How to keep healthy in the Call Center: Part 1

I have worked in a call center for many years. This is something that I enjoy doing because I get to make a difference and get to coach and develop agents. However, those long hours you put in can definitely take a toll on your health. So you need to make sure that you take care of yourself.  It is easy to get in to a work routine and neglect your health.  In a call center the minimum amount someone spends starring at a computer is 8 hours a day and 40 hours a week. Wow!!! That is a long time to be staring at a computer. If you ever go home with a headache it is probably because you have been staring at a bright computer screen all day. The best way to make sure you are not going home with headaches after leaving the call center is to make sure you give yourself breaks from the screen.  Make sure that if you are not on a call you are looking away from the screen. This will help relieve some of the eye strain. If you are in a center were you are constantly busy then take 15 seconds every half hour and stare away from the screen or close your eyes when you get a chance. Make it a habit and while it may not eliminate the headaches or eye strain it will definitely help. Another thing that can help is to get out of the center on breaks and lunches. So not only can you get some fresh air but you can get a change of scenery rather than stare at the same things that you stare at your whole shift. So start by making small changes and see how it goes.

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About Neri Luria

Neri Luria joins the Sound Telecom Team as the Bilingual Services Manager. Neri oversees operations and sales in our Westminster, Colorado bilingual call center. Neri’s unique talents make her a perfect fit to manage our bilingual agent staff, develop and monitor call center performance, assist with translation and provide bilingual sales assistance. Prior to joining Sound Telecom, Neri refined her skill sets with companies including T-Mobile, Money Gram, and MCI. During her last eight years with T-Mobile she held positions in the financial department and worked with their business intelligence department as a Bilingual Quality Project Specialist. She enjoys coaching and developing representatives to provide excellent service across a diverse customer base. She lives in Denver with her family and is originally from California. Neri has previously volunteered at the Salvation Army, Habitat for Humanity and other Christian organizations. She often translates for her father who is a minister in Denver, Colorado.