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How Parking Lot Companies Use Telephone Answering Support

 

I’ll bet you never thought parking lots needed a telephone answering service. Well, they do! And they use them much to their advantage!

Image of a car in a parking structure using a telephone answering service for help

Parking lots are often gated, secure facilities designed to protect the possessions of car owners. But when a car owner cannot leave a parking lot, especially a lot that is not attended by a live person, a telephone answering service becomes a very important service offered by that parking lot! The customers of parking lots often need assistance with tickets that have not registered properly, gates that won’t open correctly, and amounts that are not billed to credit cards properly. So these customers press the button on the machine at the gate and, Viola!, a friendly live answering service agent answers the phone!

Telephone answering support agents must be very careful to follow the detailed instructions required by parking lot owners about how to process their customers. There is always a possibility that the customer of a parking lot is trying to get in and out for free. So the answering service agent must not quickly “lift the gate” before properly triaging the nature of the calls.

Parking lot owner-operators rely on telephone answering services to not only provide live customer support 24/7, but to also protect their billings and their revenues by ensuring that lot customers do not take advantage of the system.

Parking lot rates continue to increase yearly, so the customer support that they offer must be exemplary 24/7. That is how telephone answering services fill a very important need for this growing market sector.

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About Brian Gabriel

As the Call Center Manager for Sound Telecom, Brian is responsible for overseeing the daily operations and long term success of the company while managing a variety of inbound customer support programs. He also has a hand in taking care of the Solaxis services division. Prior to joining Sound Telecom, Mr. Gabriel held management positions with several prominent Internet Services companies including XpenseWise.com and Greatfood.com. Brian started his career in advertising and sales before moving to Washington State. He joined AEI Music in 1995 and supervised their international customer service department and technical support call centers. Brian received a Bachelor of Arts degree in Journalism with a minor in Spanish languages from San Diego State University. Brian teaches adult education at his church and actively supports Christian ministries.