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	<title>Sound Telecom Blog</title>
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	<link>http://www.sound-tele.com/blog</link>
	<description>Call Center News</description>
	<lastBuildDate>Tue, 15 May 2012 05:53:41 +0000</lastBuildDate>
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		<title>How to conduct a proper phone interview &#8211; Part 2 of 3</title>
		<link>http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-2-of-3</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-2-of-3#comments</comments>
		<pubDate>Tue, 15 May 2012 05:53:41 +0000</pubDate>
		<dc:creator>Brian Gabriel</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Human Resources]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1102</guid>
		<description><![CDATA[Part 2 - Establish ground rules with applicant and schedule the meeting time Now that you have your list of questions, contact the applicant and set up the meeting ground rules and schedule a convenient time. Tell your applicant that &#8230;]]></description>
			<content:encoded><![CDATA[Part 2 - Establish ground rules with applicant and schedule the meeting time
Now that you have your list of questions, contact the applicant and set up the meeting ground rules and schedule a convenient time. Tell your applicant that the meeting is to be limited in time duration and that the scheduled <a href="http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-2-of-3" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-2-of-3/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Reminder Services via Your Telephone Answering Service</title>
		<link>http://www.sound-tele.com/blog/reminder-services-via-your-telephone-answering-service</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/reminder-services-via-your-telephone-answering-service#comments</comments>
		<pubDate>Tue, 15 May 2012 05:42:21 +0000</pubDate>
		<dc:creator>Sydney Morgan Diamond</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1136</guid>
		<description><![CDATA[Some telephone answering and call center companies offer a great, probably under -utilized, service known as Reminder Services. Reminder Services are a great way for the medical community to reach out to patients to remind them of upcoming appointments.  Reminder &#8230;]]></description>
			<content:encoded><![CDATA[Some telephone answering and call center companies offer a great, probably under -utilized, service known as Reminder Services.

Reminder Services are a great way for the medical community to reach out to patients to remind them of upcoming appointments.  Reminder services are a great tool to help <a href="http://www.sound-tele.com/blog/reminder-services-via-your-telephone-answering-service" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/reminder-services-via-your-telephone-answering-service/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How does a Virtual Receptionist work?</title>
		<link>http://www.sound-tele.com/blog/how-does-a-virtual-receptionist-work</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/how-does-a-virtual-receptionist-work#comments</comments>
		<pubDate>Sun, 13 May 2012 05:37:25 +0000</pubDate>
		<dc:creator>Brian Gabriel</dc:creator>
				<category><![CDATA[Answering Service]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1169</guid>
		<description><![CDATA[A "virtual receptionist" is an actual receptionist. The difference is only location. Virtual receptionists don't sit in your office; they sit in ours. Companies turn to outsourcing to cut back on the expense of in-house receptionists, administrative and customer service &#8230;]]></description>
			<content:encoded><![CDATA[A "virtual receptionist" is an actual receptionist. The difference is only location. Virtual receptionists don't sit in your office; they sit in ours.

Companies turn to outsourcing to cut back on the expense of in-house receptionists, administrative and customer service staff. Choosing the correct <a href="http://www.sound-tele.com/blog/how-does-a-virtual-receptionist-work" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/how-does-a-virtual-receptionist-work/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>An Answering Service Can Increase Your Conversion Rates</title>
		<link>http://www.sound-tele.com/blog/an-answering-service-can-increase-your-conversion-rates</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/an-answering-service-can-increase-your-conversion-rates#comments</comments>
		<pubDate>Sat, 12 May 2012 05:33:38 +0000</pubDate>
		<dc:creator>James_Rader</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Sales and Marketing]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1177</guid>
		<description><![CDATA[Everyone knows that the Internet contains almost every piece of information on any topic that someone may be looking for, but some people still value the information that they receive from speaking to a live person. This is why businesses &#8230;]]></description>
			<content:encoded><![CDATA[Everyone knows that the Internet contains almost every piece of information on any topic that someone may be looking for, but some people still value the information that they receive from speaking to a live person. This is why businesses should be encouraged to use a 24/7 answering service. This will <a href="http://www.sound-tele.com/blog/an-answering-service-can-increase-your-conversion-rates" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/an-answering-service-can-increase-your-conversion-rates/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Buddy System in the Call Center</title>
		<link>http://www.sound-tele.com/blog/the-buddy-system-in-the-call-center</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/the-buddy-system-in-the-call-center#comments</comments>
		<pubDate>Fri, 11 May 2012 05:20:54 +0000</pubDate>
		<dc:creator>Cheryl_LaBaw</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Human Resources]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1123</guid>
		<description><![CDATA[Recently I learned that our operations department implemented a “buddy system” to assist the new hire agents in becoming acclimated to their new work environment.  I thought to myself, what a novel idea and began to see all the possibilities of &#8230;]]></description>
			<content:encoded><![CDATA[Recently I learned that our operations department implemented a “buddy system” to assist the new hire agents in becoming acclimated to their new work environment.  I thought to myself, what a novel idea and began to see all the possibilities of what could come from this union of co-workers.  My <a href="http://www.sound-tele.com/blog/the-buddy-system-in-the-call-center" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/the-buddy-system-in-the-call-center/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Your Telephone Answering Service in the Clouds</title>
		<link>http://www.sound-tele.com/blog/is-your-telephone-answering-service-in-the-clouds</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/is-your-telephone-answering-service-in-the-clouds#comments</comments>
		<pubDate>Thu, 10 May 2012 05:19:02 +0000</pubDate>
		<dc:creator>Sydney Morgan Diamond</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1133</guid>
		<description><![CDATA[We’ve been hearing a lot lately about cloud computing.  Cloud makers would have us believe that everything is better when hosted in their clouds. I have some reservations about those assertions. And though my reservations are not limited to any &#8230;]]></description>
			<content:encoded><![CDATA[We’ve been hearing a lot lately about cloud computing.  Cloud makers would have us believe that everything is better when hosted in their clouds.

I have some reservations about those assertions.

And though my reservations are not limited to any one particular process, nor any one particular <a href="http://www.sound-tele.com/blog/is-your-telephone-answering-service-in-the-clouds" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/is-your-telephone-answering-service-in-the-clouds/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to conduct a proper phone interview &#8211; Part 3 of 3</title>
		<link>http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-3-of-3</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-3-of-3#comments</comments>
		<pubDate>Tue, 08 May 2012 22:01:18 +0000</pubDate>
		<dc:creator>Brian Gabriel</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Human Resources]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1131</guid>
		<description><![CDATA[Now it is time to call your candidate on the phone. Remember, this meeting has a time limit - so stick to it! Call the applicant at the scheduled time Have pen, paper and a copy of the resume handy &#8230;]]></description>
			<content:encoded><![CDATA[Now it is time to call your candidate on the phone. Remember, this meeting has a time limit - so stick to it!

	Call the applicant at the scheduled time
	Have pen, paper and a copy of the resume handy
	Thank the candidate for their time and remind them of the meeting's duration. Explain that you <a href="http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-3-of-3" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/how-to-conduct-a-proper-phone-interview-part-3-of-3/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free Calls on Your iPad</title>
		<link>http://www.sound-tele.com/blog/free-calls-on-your-ipad</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/free-calls-on-your-ipad#comments</comments>
		<pubDate>Mon, 07 May 2012 12:45:34 +0000</pubDate>
		<dc:creator>James_Rader</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Mobile Phone Applications]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1142</guid>
		<description><![CDATA[&#160; In my last blog, "SMS Messaging for iPad", I told you how to make SMS messages using your iPad. Today I am going to share with you on how to use your iPad to make phone calls. Of course, since &#8230;]]></description>
			<content:encoded><![CDATA[&nbsp;

In my last blog, "SMS Messaging for iPad", I told you how to make SMS messages using your iPad. Today I am going to share with you on how to use your iPad to make phone calls. Of course, since the iPad is not actually a phone, you will need an internet or 3G connection to make this possible.



&nbsp;

I <a href="http://www.sound-tele.com/blog/free-calls-on-your-ipad" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/free-calls-on-your-ipad/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sound Telecom is Hiring Bilingual Call Center Supervisor</title>
		<link>http://www.sound-tele.com/blog/sound-telecom-is-hiring-bilingual-call-center-supervisor</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/sound-telecom-is-hiring-bilingual-call-center-supervisor#comments</comments>
		<pubDate>Sun, 06 May 2012 21:53:12 +0000</pubDate>
		<dc:creator>Brian Gabriel</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Call Center News]]></category>
		<category><![CDATA[Human Resources]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1140</guid>
		<description><![CDATA[Sound Telecom, nationwide provider of 24/7 telephone answering and call center services, is currently looking for a call center supervisor for it's Denver, Colorado location. Our Denver location will be a fully bilingual English-Spanish call center operation. If you love &#8230;]]></description>
			<content:encoded><![CDATA[Sound Telecom, nationwide provider of 24/7 telephone answering and call center services, is currently looking for a call center supervisor for it's Denver, Colorado location. Our Denver location will be a fully bilingual English-Spanish call center operation. If you love to work in call centers and you <a href="http://www.sound-tele.com/blog/sound-telecom-is-hiring-bilingual-call-center-supervisor" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/sound-telecom-is-hiring-bilingual-call-center-supervisor/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Your Telephone Answering Service is all about Convenience</title>
		<link>http://www.sound-tele.com/blog/your-telephone-answering-service-is-all-about-convenience</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/your-telephone-answering-service-is-all-about-convenience#comments</comments>
		<pubDate>Sun, 06 May 2012 21:33:59 +0000</pubDate>
		<dc:creator>Sydney Morgan Diamond</dc:creator>
				<category><![CDATA[Answering Service]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1113</guid>
		<description><![CDATA[From helping your customers to helping you find really cool ways to pay your service.  (That’s right!  Paying your invoice from your telephone answering service can actually be cool!) Some really cool ways to pay your telephone answering service and &#8230;]]></description>
			<content:encoded><![CDATA[From helping your customers to helping you find really cool ways to pay your service.  (That’s right!  Paying your invoice from your telephone answering service can actually be cool!)

Some really cool ways to pay your telephone answering service and call center include of course check and credit <a href="http://www.sound-tele.com/blog/your-telephone-answering-service-is-all-about-convenience" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/your-telephone-answering-service-is-all-about-convenience/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SMS Messaging for iPad</title>
		<link>http://www.sound-tele.com/blog/sms-messaging-for-ipad</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/sms-messaging-for-ipad#comments</comments>
		<pubDate>Sun, 15 Apr 2012 13:54:32 +0000</pubDate>
		<dc:creator>James_Rader</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Mobile Phone Applications]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1096</guid>
		<description><![CDATA[&#160; So you went and purchased an iPad for all the conveniences of having a laptop computer without he bulk at your fingertips. Now you want to send SMS (text) messages to your friends. With the iPad, there is a &#8230;]]></description>
			<content:encoded><![CDATA[&nbsp;



So you went and purchased an iPad for all the conveniences of having a laptop computer without he bulk at your fingertips. Now you want to send SMS (text) messages to your friends. With the iPad, there is a feature called iMessage. This is a native SMS messaging tool that allows you to <a href="http://www.sound-tele.com/blog/sms-messaging-for-ipad" class="more-link"> </a>]]></content:encoded>
			<wfw:commentRss>http://www.sound-tele.com/blog/sms-messaging-for-ipad/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Borrow a Page from the Telephone Answering Service Book of Rules</title>
		<link>http://www.sound-tele.com/blog/borrow-a-page-from-the-telephone-answering-service-book-of-rules</link>
		<nlLink>#</nlLink>
		<comments>http://www.sound-tele.com/blog/borrow-a-page-from-the-telephone-answering-service-book-of-rules#comments</comments>
		<pubDate>Sat, 14 Apr 2012 14:17:33 +0000</pubDate>
		<dc:creator>Sydney Morgan Diamond</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.sound-tele.com/blog/?p=1063</guid>
		<description><![CDATA[I’ve written about HIPAA, PCI, timely and accurate invoicing.  I’ve even tried to entertain you with various telephone answering scenarios from Miss Piggy to Green Acres. What I haven’t shared with you is how the accounting and credit departments of &#8230;]]></description>
			<content:encoded><![CDATA[I’ve written about HIPAA, PCI, timely and accurate invoicing.  I’ve even tried to entertain you with various telephone answering scenarios from Miss Piggy to Green Acres.

What I haven’t shared with you is how the accounting and credit departments of our telephone answering service provide additional <a href="http://www.sound-tele.com/blog/borrow-a-page-from-the-telephone-answering-service-book-of-rules" class="more-link"> </a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
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