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Category Archives: Uncategorized
Do your call center agents have a Crab Mentality?
There is a popular phrase that is called the “crab mentality.” It describes a mentality where if someone can’t have something they make it a point to not let anyone else have it either. Imagine working in a place where …
Categories: Answering Service, Call Center News, Customer Service, Uncategorized
A Second Visit to Your Telephone Answering Service and PCI Compliance
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. We …
Categories: Uncategorized
Agent Appreciation
Have you ever cooked a meal that took you all day and you were excited to see the look in your family’s face only to realize no one even noticed. It has happened to me! It is an ugly feeling …
Categories: Uncategorized
Call Center Attitude Adjustment…Happiness is a choice Part II
Have you ever meet someone that was toxic, for the lack of a better term. I’m a pretty upbeat person but the person was a downer and unpleasant to be around. Everything was wrong, at least from this person’s perception. …
Categories: Answering Service, Quality Assurance, Uncategorized
Attitude adjustment…Happiness is a choice
Have you asked yourself the question am I happy with my job? Were you satisfied with the answer? Did you find yourself wanting to know what secrets you could learn to facilitate happiness in the work place and what that …
Categories: Answering Service, Customer Service, Quality Assurance, Uncategorized
