Call Center Customer Service Training

Training customer service representatives well is imperative for success in a call center environment. Any successful call center program needs to have well-trained agents to ensure an aspect of great customer service. It's a good thing training a call center customer service rep is easy. Or is it? In

10 Awesome (and FREE) Online Classes for Small Business Owners

  Whether you are a small business owner, entrepreneur, or a working professional looking to add another valuable skill to your repertoire, these free online classes are a great resource. Are you a small business owner who is looking to add another skill so you can enhance your company? Maybe

The Eye of the Service Tiger – Making Yourself Invaluable!

Inspired by the classic song, having the eye of the Service Tiger means building your business on a foundation of truth so that it stands the test of time. We've all heard the famous "Eye of the Tiger" song performed by the American rock band Survivor. It was written when Sylvester Stallone