The easiest way for a business to lose customers before they even get to talk to them is by setting up a bad auto attendant.
Ah yes, auto attendants. Those automated voice answering systems that nobody really likes to hear when they call a business. But sometimes they are a necessary evil.
A report from Software Advice on SIP trunking has revealed some interesting findings for small businesses.
Before we look at the findings from the report and their impact on small businesses, let's take care of the first things first. What is SIP Trunking?
It all starts with VoIP (Voice
More and more business professionals are using free communication apps, but are experiencing quality and reliability issues. Let's take a peek at the trend and discuss a potential solution.
Apps apps apps. It's all about the apps. No, not delicious appetizers during happy hour. Although, those
Texting is a simple and convenient way to contact others and is often a preferred means of informal communication for many today. Â The business world is constantly adapting to ever-changing technology, so it makes sense to look into text messaging for business, as well.
Now that texting is
The Live Chat tool has arrived to revolutionize customer service. But what are the pros and cons of this communication option?
One of the newest crazes in the Customer Service world is the illustrious â€śLive Chatâ€ť feature. The ability to multi-task with multi-tabs of issue resolution. With