We don’t talk anymore …What are the pitfalls of email?

In a world where email and online interaction have become the norm, people are actually talking to each other less and less. The new norm has some pitfalls. Today's  24x7 socially connected world has us interacting in the digital space more than ever before. We all ‘connect’ on LinkedIn; ‘friend’

Should my Telephone Answering Service use an Auto Answer System?

An auto answer system has its time and place in telecommunications, but is it ever beneficial for live answering services to use one? Well, first let's define what an auto answer system actually is so we are all on the same page here. An auto answer system is used by businesses, telephone answering

5 Reasons Why You Should Offer Live Chat on Your Website

Offering a live chat feature to your online visitors is incredibly beneficial no matter what type of website you have. Throughout all your time surfing the web on your computer, tablet, or phone, you've probably come across a few sites that offer a live chat feature. Sometimes a chat window pops up