The Live Chat tool has arrived to revolutionize customer service. But what are the pros and cons of this communication option?
One of the newest crazes in the Customer Service world is the illustrious ‚ÄúLive Chat‚ÄĚ feature. The ability to multi-task with multi-tabs of issue resolution. With
What is the Heartbleed virus? How did it affect you privately or within a company? And what steps should you now take in the wake of its turbulent path?
The Heartbleed bug or virus is in the OpenSSL implementation of the SSL\TLS (Secure Socket Layer\ transport layer protocols) heartbeat extension
Sometimes technology misbehaves and you have to do some serious battling to get it all sorted out in an effort to return to productivity.
I would like to discuss technology.¬† I want to discuss how wonderful technology is. Or more accurately, how awful it is when it doesn't operate properly.
Live Chat has many advantages for ecommerce companies.
Let's be honest, more people than ever before are shopping online. And why wouldn't they? It's just soooooo convenient. I could lay in bed, order whatever I want, and then the biggest effort I would have to put forth is walking to the
Computer viruses can tear your business apart, so learn how to protect yourself and your company.
Malware can be a killer for a company if not carefully monitored. Once a virus is on your network, it could infect multiple computers and servers rather than just reside on the computer that received