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Category Archives: Technology
True or False – The Top 10 (mis)conceptions of call centers
There are a number of misconceptions about call centers these days – many of them left over from the heyday of early outsourcing. I started with the Top 5 last week, this week I’m picking up where I left …
Categories: Call Center News, Outsourcing, Technology, Telecommunications
Can I transfer a land line number to a cell phone?
Yes, you can transfer a land line to a cell phone! Heck, you can even transfer a cell phone to a land line. Or, to make it really interesting, you can transfer a fax number to a cell phone and …
Categories: Answering Service, Business, Mobile Phone Applications, Technology
Clouds, Cell Phones, and Cookies OH MY – A Call Center CFO’s Perspective
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. Privacy. …
Categories: Technology, Work Safety
Customer Dissed-service
Have you ever tried to get help from a company that’s…for a lack of a better term, non-commutative? I recently, attempted to renew my Magic Jack subscription. For those of you who may not know what Magic Jack is: Magic …
Categories: Business, Credit and Collections, Technology
Do I need a toll free number for my business?
One of the last great marketing questions of the 21st century is, “Should I get a local or a toll-free number for my business?” There are many sides to the argument, but I’ll give you some viewpoints on the matter …
Categories: Answering Service, Business, Customer Service, Technology
