Charles River Success Story

  Charles River outgrew their ability to handle a high volume of calls effectively. They had an overflow of prospects that wanted to apply for their clinical trials testing. Thankfully, they gave Sound Telecom a call to see how we could help set them up with branded inbound and outbound support

iFly Success Story

  When you are one of the most popular indoor skydiving companies in the world, you can expect lots of inbound calls and loads of people trying to make reservations. So, iFly looked us up to see how we could help them with putting an inbound support system in place that could handle their exciting

Pivot Success Story

  If Pivot Data Centres ever experienced a technical difficulty, their number of support calls would skyrocket. Instead of overwhelming their house staff, they turned to Sound Telecom to see how we could help them deliver a successful customer service experience to every caller with branded help

Online Trading Academy Success Story

  A nationally broadcast infomercial generates incoming calls for Online Trading Academy. They needed a call center support team that could be in place 24/7 to field all those calls. In approaching Sound Telecom to see how we could help with their direct response efforts, they also voiced their