How to Handle High Call Volumes from Google Ads

With the amount of money you spend advertising on Google Ads, you don't want to miss a customer or lead, simply because you can't keep up with all the phone calls. Using Google Ads is a very effective and proven way to market your company.  And once customers are interested in doing business with

How to Support High Call Volumes From TV Ads

Running ads on TV can be a great way to increase sales.  But when your ads air and all those people call you, will you be prepared to handle those high call volumes? Here's how you can make sure you get the most out of every call from your TV ads. Perhaps your business only receives about thirty

Best of the 2018 Sound Telecom Blog

Our blog continued to rumble along  this year as it was fueled by some great authors, guest posts, and refreshed content. Here are a few of the favorites from 2018. 7 Traits That Mean You’re Ready to Be an Entrepreneur (Otherwise Don’t Quit Your Day Job) There are certain traits that individuals

Cost Effective Design is More Important than Price

When building an answering service or call center solution, cost effective design should be the focus rather than price. As you might imagine, our phone rings in our headquarters many times throughout the day. Sometimes it is a customer calling to make an inquiry about their account. There are calls