Telephone Answering Services and Call Centers are in the business of branding your business.Â They accomplish this by delivering Quality Call Handling.
What is Quality Call Handling? ItÂ means answering your phones with professional, courteous, and friendly people, listening and understanding what
Speaking with elderly people on the phone can provide unique challenges. Call center agents must be prepared to handle these encounters with extra care and understanding.
Working with the elderly can be one of the most rewarding parts of being a dispatch operator. Â In my own experience, elderly
It is certainly important to send out customer surveys to gauge how you are doing and find out what you can improve on. But there is a fine line between sending customer surveys too often and not enough.
Like any other well-managed company, Sound Telecom values customer feedback. One of
We make a habit out of monitoring calls, which has many benefits for us and our customers!
In an earlier blog titled, â€śMonitoring, a Necessity for Quality Serviceâ€ť I discuss the importance of monitoring.Â As a call monitor, I have two primary goals in mind.Â One is to ensure we are providing
Knowing how to handle rude callers will make your life easier and will also improve the customer experience.
Whether it is in our professional or personal lives, we have all had to deal with a rude caller in one way or another. Some people even get to encounter them on the regular. Iâ€™m