5 Important Things to Look for in a Medical Answering Service

Trust is the foundation of every physician-patient relationship. Shouldn't a medical answering service work to reinforce the trust that has been built? Here are the most important things to look for when choosing an answering service in the healthcare industry. As a physician, partnering with a medical

Silent Night: Can my answering service handle calls from non-verbal callers?

A good answering service should be able to take calls from people who are unable to speak and help them as they would any other caller. Some medical and hospice care facilities help patients that are considered "non-verbal." A non-verbal patient is one that can understand spoken language but cannot

How does online appointment scheduling work?

Online appointment scheduling is a great tool to use with your answering service so you are both on the same page while they take care of your callers. Here's how it all works... An "online appointment scheduling" service is a cloud-based scheduling application that allows multiple users the ability

Telephone Answering Services and HIPAA Certification

  Is your telephone answering service HIPAA certified?  If they claim to be, you'd better look again and see what their HIPAA  certification is all about. So here's the thing about HIPAA certification: it's not a thing. That's right, there is no such thing as HIPAA certification for a company.