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Category Archives: Human Resources
Are you bilingual? Tips to help you when interviewing for a bilingual call center position Part 2
Previously I explained that holding a conversation in the languages that the agent will need to be bilingual in, is very important. The second thing I like to do when hiring a Bilingual Answering Service agent is check to see …
Teaching turkeys to climb trees-Hiring Call Center Agents
If you work hard enough you can teach a turkey to climb a tree … but wouldn’t it be easier to just hire a squirrel?! Sounds obvious right? Perhaps, but how many of us spend too much time and …
Categories: Answering Service, Call Center News, Human Resources
Are you bilingual? Tips to help you when interviewing for a bilingual call center position Part 1
When posting for a job that requires Bilingual skills we need to make sure that we are verifying and making sure that the candidates are fluent in both languages. I like to make a list as to what the job …
The Business of a Safe and Healthy Work Environment – a Telephone Answering Service CFO’s Reminder
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. We …
Categories: Answering Service, Bilingual Answering Services, Human Resources, Work Safety
Teamwork and Your Telephone Answering Service
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. We’ve …
Categories: Answering Service, Call Center News, Customer Service, Human Resources
