Include Your Telephone Answering Service as Part of Your Business Continuity and Disaster Recovery Planning

Every organization should have a business continuity plan. One of the key pieces in that plan is a telephone answering service to help you maintain order. The words Business Continuity and Disaster Planning are (or should be) part of your common  business vocabulary and your overall business plan.

Is Your Call Center Trained to Communicate Effectively with People in Crisis?

  Call center agents must be trained to stay calm, sympathize and communicate effectively with people facing a crisis. Is your call center ready to handle these important calls? Editor's note: This post was submitted by guest blogger,  Daphne Lefran. Enjoy! Often times, the role of a dispatcher

Using Your Telephone Answering Service to Weather the Storms

  When the weather threatens to cause problems for your company, be ready with support from a telephone answering service. Well, the snow storms are just not letting up…flights are still delayed, people are still trying to get from point a to point b, schools are closed and businesses are

Weather the Storm with Your Telephone Answering Service

  How can a telephone answering service help businesses and their employees during truly intense winter weather?   Here we are at the end of the first month of 2014 and we have got at least another four to six weeks of winter. And unprecedented, record-breaking snowstorms have hit