A disaster recovery plan is one of those things your business is better off having and not needing than needing and not having. So what is a Disaster Recovery Plan? Why exactly do you need one? And what kind of disasters can happen that will have an impact on your business?
Disaster Recovery is
Every organization should have a business continuity plan. One of the key pieces in that plan is a telephone answering service to help you maintain order.
The words Business Continuity and Disaster Planning are (or should be) part of your commonÂ business vocabulary and your overall business plan.
Call center agents must be trained to stay calm, sympathize and communicate effectively with people facing a crisis. Is your call center ready to handle these important calls?
Editor's note: This post was submitted by guest blogger, Â Daphne Lefran. Enjoy!
Often times, the role of a dispatcher
When the weather threatens to cause problems for your company, be ready with support from a telephone answering service.
Well, the snow storms are just not letting upâ€¦flights are still delayed, people are still trying to get from point a to point b, schools are closed and businesses are
How can a telephone answering service help businesses and their employees during truly intense winter weather?
Here we are at the end of the first month of 2014 and we have got at least another four to six weeks of winter.
And unprecedented, record-breaking snowstorms have hit