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Category Archives: Customer Service
Successful Telephone Answering Services are a marriage between High Technology and Old Fashioned Excellent Customer Service
Telephone answering services and call center services are indeed a hidden industry. They don’t seem glamorous; they typically don’t get mainstream media attention; there are no celebrities talking about their answering services. There’s a point we should talk about. No …
Categories: Answering Service, Customer Service
Is Customer Service the New Marketing tool
Wow! This idea hit me while writing a piece on Customer Disservice on the Call Center floor. I found that every interaction with a customer or potential customer is a vote for or against your company and services provided. A …
Categories: Answering Service, Call Center News, Customer Service
HR Visibility in a 24/7 Telephone Answering Service-Phase Two
We talked about Human Resources as an ideal service department. Serving our fellow employees in those areas of policy, benefits and job descriptions is pretty obvious. One not so obvious service that I’d like to cover here is helping our …
Categories: Answering Service, Business, Customer Service
The Call Center WOW Moment
Ever experienced a WOW moment? WOW moments most often catch the recipient off guard and pleasantly surprised they were fortunate enough to receive a WOW experience. Many customers in this growing movement expect to be wowed. If a loyal customer’s business is to …
Categories: Answering Service, Call Center News, Customer Service
Customer Disservice on the Call Center floor, Not at Sound Telecom
The inspiration for this piece came after viewing the subject, customer disservice on CNBC in January, dealing with Call Centers. The piece primarily featured Call Centers overseas. In the scene, I witnessed the agents complaining about the pushy, rude Americans. …
Categories: Answering Service, Business, Call Center News, Customer Service
