There are several things that customersÂ always want.Â Learning what they are is a great start. Figuring out how to consistently meet those demands is the true key to customer success.
CustomersÂ can be needy. They can even be demanding!Â And that is good. That is what makes them customers who
Online shopping is often great for businesses and customers alike. However, it's still crucial for shoppers to have the option of speaking with a real person.
Editorâ€™s Note: This post was submitted by guest blogger, Patrick Foster. Enjoy!
We all enjoy the wonders of automation and digital technology,
Helping an unsatisfied customer is a bit of an art form, but follow these simple steps and you'll be weaving customer experience masterpieces.
How many times have you been an unsatisfied customer in need of assistance? You ask for help, and what do you get?
Why is the customer support agent
There are few things better in the customer service arena than achieving first call resolution. Your callers love it and it feels great as a rep to deliver that kind of satisfying customer experience.
First Call Resolution. What a wonderful phrase! It means no worries, for the rest of your days. At
You can say all the right things, but if you aren't saying them in the right way, you aren't providing great customer service over the phone. Follow these tips to deliver an excellent phone experience for your customers.
It is said that about 90% of all communication is nonverbal, but when it comes