There are few things better in the customer service arena than achieving first call resolution. Your callers love it and it feels great as a rep to deliver that kind of satisfying customer experience.
First Call Resolution. What a wonderful phrase! It means no worries, for the rest of your days. At
You can say all the right things, but if you aren't saying them in the right way, you aren't providing great customer service over the phone. Follow these tips to deliver an excellent phone experience for your customers.
It is said that about 90% of all communication is nonverbal, but when it comes
Live chat can be a powerful communication platform for your website visitors. However, you can do your brand more harm then good if you don't set up a successful support program that includes thoughtful steps and quality agents.
Editorâ€™s Note: This post was submitted by guest blogger, Grace Carter.
Dedicating the time and resources to provide consistently great customer service can be a challenge for small businesses. Here are four of the biggest customer service hurdles in the world of small biz.
According to a customer service barometer done by American Express, four out of five Americans
Not offering bilingual phone support means your business is unable to connect with a massive customer segment. But there's no reason that should be the case when professional bilingual answering services are available.
Fact: more Spanish-speaking people live in the United States than Spain - 45 million