Should my Telephone Answering Service use an Auto Answer System?

An auto answer system has its time and place in telecommunications, but is it ever beneficial for live answering services to use one? Well, first let's define what an auto answer system actually is so we are all on the same page here. An auto answer system is used by businesses, telephone answering

Auto Attendant or Live Agent Answer?

When it comes to the customer experience for your callers, you've got options. So which should you choose, an auto attendant or answer with a live agent. Well, it depends... You've  finally decided to use a telephone answering service to make your life easier and enhance your customer service. Good

What is Caller ID Spoofing?

  Caller ID spoofing can be an absolute nightmare to deal with. But there are a few steps you can take to combat illegal telemarketing scams. And knowing what's happening will at least guide your frustrations to the correct target. There are victims of caller ID spoofing every day.  Spoofing

Skype and Your Business

  Are you running a small business or are you on a small budget? Skype can be a great tool to help you get plenty done and keep your business moving forward. There are many ways that a company can save money, but how many ways can a company cut costs AND be more efficient? Well, using a virtual

How To Forward Your Phone Lines

  Being able to forward your phone lines is a basic, but crucial part of many jobs in all different types of offices. Follow the steps laid out here to learn how to forward your phones. Any phone line can be forwarded. You just have to know how to do it. The first step is to set up basic call