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Category Archives: Call Center News
Trust is Essential in Strategic Call Center Relationships-Do you have it?
The result of good long term business relationships is better and better quality at lower and lower costs! W. Edwards Deming Certainly a goal we would like to achieve in all of our business relationships, but how often does this …
Categories: Business, Call Center News
Are your call center agents Professional, Friendly and Courteous?
You sure hope so. You test and you monitor to ensure that call center operators sound great. But what happens when they don’t sound great? If you are actively monitoring your call center agents you probably already have a matrix …
Categories: Answering Service, Call Center News, Quality Assurance, Training
Customer Service from the Customers point of view Part 2
Ah! With the hustle and bustle of holidays, the customer experience is one of two things; excellent service or dissatisfaction. I recently had an experience with a package delivery service worth sharing. We went out to lunch and upon our return …
Categories: Answering Service, Business, Call Center News, Customer Service
Customer Service from the Customers point of view Part 1
In today’s market place what makes the difference in whether a customer returns to do business with you is in the quality of the service they receive. Today’s customers don’t mind paying higher fees if they receive excellent service. I …
Categories: Answering Service, Business, Call Center News, Customer Service
The Importance of Customer Service Surveys for Call Center Outsourcing
We’ve recently surveyed our customers to see if our call center services were meeting their expectations. I’ve found to provide excellent customer service it’s best to proactively obtain information from our customers whether the their input is complimentary or expresses concerns …
Categories: Answering Service, Call Center News, Customer Service
