Start Chat
Category Archives: Call Center News
Real People in a Real Call Center Make the Difference in Your Web Enabled Customer Service Experience
I love online shopping. I love clicking away at 3 a.m. in the morning doing my shopping. The problem is, there is never anyone around at that time in the morning to answer my very important questions. Questions like, is …
Categories: Call Center News, Human Resources, Outsourcing
What are BPO services?
BPO, or business process outsourcing, is most simply defined as a third party performing the essential operational roles and responsibilities of certain business functions for a company. The functions performed (‘outsourced’) by the third party may include anything from …
Categories: BPO (Business Process Outsourcing), Business, Call Center News, Outsourcing
How to get a local phone number.
There are several ways to get a local phone number. The decision to purchase a local number really comes down to price and functionality. Here are some of the options that you have available to you when you need to …
Telephone Answering Service Technology Can Be Your Friend
A lot of technology can be our friend. All kinds of gadgets and gizmos to keep us entertained, even mesmerized at times (which can be good or bad really I suppose). A lot of technology is a waste of time …
Categories: Answering Service, Call Center News, Technology
True or False – The Top 10 (mis)conceptions of call centers
There are a number of misconceptions about call centers these days – many of them left over from the heyday of early outsourcing. I started with the Top 5 last week, this week I’m picking up where I left …
Categories: Call Center News, Outsourcing, Technology, Telecommunications
