Our blog continued to rumble alongÂ this year as it was fueled by some great authors, guest posts, and refreshed content. Here are a few of the favorites from 2018.
7 Traits That Mean Youâ€™re Ready to Be an Entrepreneur (Otherwise Donâ€™t Quit Your Day Job)
There are certain traits that individuals
There are certain misguided stigmas associated with the telecom industry, so we figured it would be a good idea to address a few of the more common notions about call centers.
Here are four of the preconceived notions about call centers that some people have in their minds:
1. Outsourcing is bad
Content marketing still maintains its status as one of the best forms of marketing out there. However, do you know how your business is going to effectively support callers who read your content and decide to dial your number?
Over the past few years, businesses have gotten an impressive return on
There are few things better in the customer service arena than achieving first call resolution. Your callers love it and it feels great as a rep to deliver that kind of satisfying customer experience.
First Call Resolution. What a wonderful phrase! It means no worries, for the rest of your days. At
Answering services and call centers have been around for decades, but they are a part of an industry that is continually changing. Here's a brief history of how call centers got started and how far answering services have come since then.
Approximately 40 years ago, airlines and the hospitality industries