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Category Archives: Business
Customer Service from the Customers point of view Part 2
Ah! With the hustle and bustle of holidays, the customer experience is one of two things; excellent service or dissatisfaction. I recently had an experience with a package delivery service worth sharing. We went out to lunch and upon our return …
Categories: Answering Service, Business, Call Center News, Customer Service
Customer Service from the Customers point of view Part 1
In today’s market place what makes the difference in whether a customer returns to do business with you is in the quality of the service they receive. Today’s customers don’t mind paying higher fees if they receive excellent service. I …
Categories: Answering Service, Business, Call Center News, Customer Service
Telephone Answering Services Specialize in many Vertical Markets
Twenty four hour telephone answering services, or virtual receptionist services typically serve clients across a wide spectrum of industries, sectors and vertical markets. Our job is to professionally brand our client’s phone communication channel. We earn our client’s trust one …
Categories: Answering Service, Business
How to Help Your Telephone Answering Service Help You
Well, we’re coming into a new year in about a week…lots to think about, plan for, hope for, even wish for. And I admit I was watching the movie Jerry McGuire once again and that great scene between Tom Cruise’s …
Categories: Answering Service, Business, Sales and Marketing
Should I use a Toll Free number?
You’ve actually just stumbled upon one of the great marketing debates of the 21st century, “Should I get a local or a toll-free number for my business?” There are many sides to the argument, but I’ll give you some viewpoints …
Categories: Answering Service, Business, Sales and Marketing, Voicemail
