5 Effective Tactics to Build a Loyal Customer Base

Loyal customers are what drive successful businesses. Here are 5 powerful tactics your company can use to encourage loyalty and improve customer retention. Editor’s Note: This post was submitted by guest blogger, Victor T. Miller. Enjoy! Nowadays, it’s important more than ever before for

The Role of Analytics in Customer Service

Any company can harness big data to make informed, powerful decisions about their customer service. Here is how analytics can play a significant role in customer experiences. Editor’s Note: This post was submitted by guest blogger, Caryl Anne Crowne. Enjoy! Creating a fulfilling customer experience

I Don’t Want Business Calls Forwarded to my Cell on Weekends

A common problem busy entrepreneurs and professionals have is that business calls often interrupt their personal time, whether it be after hours or on the weekends. Here's an easy way to reclaim your work/life balance. Many small business professionals have their office phones forward their calls