Cost Effective Design is More Important than Price

When building an answering service or call center solution, cost effective design should be the focus rather than price. As you might imagine, our phone rings in our headquarters many times throughout the day. Sometimes it is a customer calling to make an inquiry about their account. There are calls

Does an Outsourced Call Center Make Sense for My Company?

It makes sense for many companies to take advantage of outsourcing in the form of a specialized call center partner. Let's find out if your business is one of them. When the phone starts ringing off the hook,  many business owners turn to call centers for help. In fact, industry analysts project

What is a Call Center? (11 things you should know)

A call center is a business office, building or setting where call agents receive and process large volumes of telephone calls, often for customer service purposes. People, phones, and computers. There are generally lots of each in a call center. A call center is a centralized location where the main