Some businesses in the United States outsource their call center work overseas in order to save money. But is it really worth it considering all the issues that inevitably ensue causing the customer service aspect to suffer?
Itâ€™s easy to understand bad telephone branding and what not to
Due to the rise in the US of people who do not speak English as a first language, businesses need to adapt and multilingual answering services can help them stay ahead.
There are more than 30 million people living in the United States who do not speak English as a primary language. The success
Texting among healthcare professionals is becoming more and more prevalent, but many are not taking proper measures to remain compliant with HIPAA.
Text messaging is a force of nature. Its use has grown exponentially. In 2012, over 184 billion (yes BILLION) text messages were sent each month
Each of your callers has a destination. How are you going to get them there?
So you decide to take a bus ride from Seattle to Portland during the peak of summer. Good for you! How long will it take you to get there? Will it be a cramped, hot, sweaty, miserable experience? Or does the bus have
Is your answering service bulletproof? Bombproof? Indestructible? Invincible? Is your live support provider built to stay up and running no matter what? They need to be, because your business depends on it.
Put it this way, you are entrusting your calls with one of the three little pigs.