Texting among healthcare professionals is becoming more and more prevalent, but many are not taking proper measures to remain compliant with HIPAA.
Text messaging is a force of nature. Its use has grown exponentially. In 2017, 560 billion (yes BILLION) text messages were sent each month. The healthcare
Each of your callers has a destination. How are you going to get them there? Join us on the journey of a call transfer to explore the best options for how to transfer a caller.
So you decide to take a bus ride from Seattle, WA to Portland, OR during the peak of summer. Good for you! Vacations are
Is your answering service bulletproof? Bombproof? Indestructible? Invincible? Is yourÂ call center built to stay up and running no matter what? They need to be, because your business depends on it.
Put it this way, you are entrusting your calls with one of the three little pigs. The big bad wolf
You may have heard of a Virtual Receptionist as it's a term that's grown in relevance over the last few years, but whatÂ is it exactly and how can your company benefit from this type of service?
The term â€˜virtual receptionistâ€™ has been used as a synonym for live telephone answering service for
Critical planning considerations you must know to create a successful inbound customer support program.
You have a product or service. You have customers. Now, you are thinking about the best way to support those customers. But what's the best way to do so? There are many planning considerations and