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Category Archives: Answering Service
Should I profile potential hiring candidates?
Personality profiling is a branch of psychology that studies individual personality differences. It is sometimes used by employers to gain insight into a potential candidate’s working style, attitude and interests. So should you use profiling? Yes. You need to make …
Categories: Answering Service, Call Center News, Human Resources
Why a Call Center needs to be hip with HIPPA, Part1
In the call center environment there is a vast array of delicate areas that are dealt with on a daily basis. One is being HIPPA compliant. Before we can discuss it’s role in the call center we need to understand …
Categories: Answering Service, Customer Service
Who is Answering Your Telephone?
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. Here …
Categories: Answering Service
Your Telephone Answering Service and Winter Preparedness
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. Well, …
Categories: Answering Service, Human Resources
Moving your call center forward one quarter hour at a time
Regular analysis and dogged determination is the only way to move your call center forward. When you are in charge of operations for a 24/7 call center you must evaluate call traffic flows every quarter hour of the day around …
Categories: Answering Service, Call Center News
