Does an Answering Service Cost More than Hiring a Receptionist?

Using some basic facts, figures, and math, it's pretty simple to determine whether using an answering service or hiring a receptionist costs more. Answering services and in-house receptionists do many of the same tasks and perform similar job functions. Both can benefit your business in many positive

Quality Call Handling Does Not Stop When The Call Ends

Telephone Answering Services and Call Centers are in the business of branding your business.  They accomplish this by delivering Quality Call Handling. What is Quality Call Handling? It means answering your phones with professional, courteous, and friendly people, listening and understanding what

Silent Night: Can my answering service handle calls from non-verbal callers?

A good answering service should be able to take calls from people who are unable to speak and help them as they would any other caller. Some medical and hospice care facilities help patients that are considered "non-verbal." A non-verbal patient is one that can understand spoken language but cannot