Set up a temporary answering service the next time you skip town for a few days and the results will surely impress.
Going to a three-day networking event?
On vacation for the next 7 days?
Closing the office for an extended holiday?
Get a temporary answering service!
It can be confusing when looking at all the varied features offered by a live support provider. Keep these five considerations in mind to choose a great telephone answering service.
In an effort to help distinguish between important and unimportant information on a call center website, Iâ€™d
Having the right backup PBX systems in place ensures that your answering service can continue operating no matter what.
A â€śswitchâ€ť is the equipment needed by your outsource provider to process calls. Also called a â€śPBXâ€ť this system is the primary mechanism required to route calls to
So what exactly does it take to get a successful answering service program started? Read on to learn how to set up an answering service...
1. A Call Handling Plan
2. A Smart Account Programmer
3. A Solid Walk-Through
And you thought you could just sign the agreement and someone would
Using proper hold etiquette leads to an enhanced customer service experience.
One of the least pleasant aspects of a phone call (on both sides) is holding. It cuts off the flow and circulation of the call, and it can be downright boring for the caller, or even worse, enraging! Holds, when