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Category Archives: Answering Service
The Customer Service seen and unseen Call center experiences
I love the great customer service experience and when I come across them I don’t mind giving a shout out to say well done! As I’ve stated in an earlier blog titled: Happy Agents Make Happy Customers. “The employees are …
Categories: Answering Service, Customer Service, Quality Assurance
Telephone Answering Service Technology Can Be Your Friend
A lot of technology can be our friend. All kinds of gadgets and gizmos to keep us entertained, even mesmerized at times (which can be good or bad really I suppose). A lot of technology is a waste of time …
Categories: Answering Service, Call Center News, Technology
Can you transfer a prepaid phone number?
Yes, you can. Mobile Number Portability (MNP), also known as Local Number Portability (LNP) is designed to allow users to transfer cell phone, mobile or cloud-based numbers from one carrier to another. While the process to port such numbers differs …
Categories: Answering Service, Telecommunications
Auditing and Analyzing Your Telephone Answering Service Invoice
Analyzing your invoice form your telephone answering service should not require an education in advanced mathematics. And the language should be clear and common enough that you don’t need to be a programmer to decipher any techno-jargon that may be …
Categories: Accounting, Answering Service
Making Call Center Incentives About Your Agents!!!
A little competition never hurt anyone, Right? So some call center competition is always good! I have found that the more effective competitions are the ones created by the agent’s direct supervisor. Why? Because the supervisor works day in and …
Categories: Answering Service, Bilingual Answering Services, Call Center News
