How does online appointment scheduling work?

Online appointment scheduling is a great tool to use with your answering service so you are both on the same page while they take care of your callers. Here's how it all works... An "online appointment scheduling" service is a cloud-based scheduling application that allows multiple users the ability

Include Your Telephone Answering Service as Part of Your Business Continuity and Disaster Recovery Planning

Every organization should have a business continuity plan. One of the key pieces in that plan is a telephone answering service to help you maintain order. The words Business Continuity and Disaster Planning are (or should be) part of your common  business vocabulary and your overall business plan.

Manage Your Business Better with a Telephone Answering Service

A  telephone answering service can actually help you manage more easily and effectively. Let's take a look at how live support puts business management on the path to success. Business management and telephone answering services might seem like fairly disjointed topics at first glance, but upon further

What is the difference between a call center and an answering service?

So you've got call centers and answering services, but how can you tell them apart? Here's what you need to know to differentiate between the two.   It's very easy to tell the difference between a call center and an answering service. Call centers are located in tall buildings while answering

Auto Attendant or Live Agent Answer?

When it comes to the customer experience for your callers, you've got options. So which should you choose, an auto attendant or answer with a live agent. Well, it depends... You've  finally decided to use a telephone answering service to make your life easier and enhance your customer service. Good