We make a habit out of monitoring calls, which has many benefits for us and our customers!
In an earlier blog titled, ‚ÄúMonitoring, a Necessity for Quality Service‚ÄĚ I discuss the importance of monitoring.¬† As a call monitor, I have two primary goals in mind.¬† One is to ensure we are providing
If you're feeling overwhelmed with handling calls or business expenses, utilizing a business answering service is a great solution.
Companies across the United States are discovering the benefits to partnering with a professional business answering service. Here are just four examples
When you call a business and reach their answering service, it is important to trust that the operators know what they are doing.
Some folks don't understand what a telephone answering service operator really does. The truth is that the job of a call center agent is very difficult. There
Prank calls aren't something to take lightly when you're handling them at work. They can be frustrating, annoying and plain rude.
We have talked about ‚Äúhow to handle rude callers,‚ÄĚ but this is a whole other level. No matter how crude or vile the prank, be sure to keep your composure
Set up a temporary answering service the next time you skip town for a few days and the results will surely impress.
Going to a three-day networking event?
On vacation for the next 7 days?
Closing the office for an extended holiday?
Get a temporary answering service!