What makes a Call Center Super-Agent Super?

At Sound Telecom, we recognize some of our call center staff with the Super-Agent Award throughout the year. What does it take to become a Super-Agent? Here's what goes into it. The cape helps, but supersonic hearing is a must. They have the ability to leap problems in a single bound and obliterate

Your Telephone Answering Service and Hold Time

  It's important to understand how your answering service handles hold time. Are your callers waiting longer than they should? Nobody likes to have their calls put on hold but it does happen. Sometimes it's only for a moment, but other times it can seem like forever. So what are the different

Should my Telephone Answering Service use an Auto Answer System?

An auto answer system has its time and place in telecommunications, but is it ever beneficial for live answering services to use one? Well, first let's define what an auto answer system actually is so we are all on the same page here. An auto answer system is used by businesses, telephone answering

Telephone Answering Service FAQs

We get a lot of questions from people about answering services. Let's check out some that are asked most frequently. Whether it's a potential client calling to see what we can do for them, a current customer wondering how they can maximize the benefit of our services, or a friend asking about the