A good answering service should be able to take calls from people who are unable to speak and help them as they would any other caller.
Some medical and hospice care facilities help patients that are considered "non-verbal." A non-verbal patient is one that can understand spoken language but cannot
Toll free numbers are cheaper than ever and readily available, but should you use a toll free number for your business?
You've actually just stumbled upon one of the great marketing debates of the 21st century, "Should I get a local or a toll-free number for my business?" There are many sides to the
At Sound Telecom, we recognize some of our call center staff with the Super-Agent Award throughout the year. What does it take to become a Super-Agent? Here's what goes into it.
The cape helps, but supersonic hearing is a must. They have the ability to leap problems in a single bound and obliterate
It's important to understand how your answering service handles hold time. Are your callers waiting longer than they should?
Nobody likes to have their calls put on hold but it does happen. Sometimes it's only for a moment, but other times it can seem like forever. So what are the different
An auto answer system has its time and place in telecommunications, but is it ever beneficial for live answering services to use one?
Well, first let's define what an auto answer system actually is so we are all on the same page here. An auto answer system is used by businesses, telephone answering