Five Considerations When Selecting a Great Telephone Answering Service

  It can be confusing when looking at all the varied features offered by a live support provider. Keep these five considerations in mind to choose a great telephone answering service. In an effort to help distinguish between important and unimportant information on a call center website, I’d

5 Rules For Proper Hold Etiquette

  Using proper hold etiquette leads to an enhanced customer service experience. One of the least pleasant aspects of a phone call (on both sides) is holding. It cuts off the flow and circulation of the call, and it can be downright boring for the caller, or even worse, enraging! Holds, when
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