Call Today! 877-310-9575

Call Center Unveils New Employee Lounge

Sound Telecom, a leading nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, announced the grand opening of their employee lounge for call center agents in their Spokane, Washington facility as part of their ongoing mission to provide employees with alternative benefits that have a meaningful impact.

Seattle, WA, November 27, 2013

The official opening of the appropriately dubbed “Sound Lounge” was marked with the ribbon cutting ceremony by the winners of the naming contest. The new employee breakroom features traditional game room staples like a pool table, ping pong table, and foosball table. More technological forms of entertainment include an HD TV, complete with an XBox 360+Kinect for those into gaming or anyone who wants to relax with some channel surfing. One of the features of the Sound Lounge that employees are most excited about is the personal use computers and phones.

While the Spokane call center is full of computers and phones, employees are not permitted to use them for personal matters due to HIPAA (Health Insurance Portability and Accountability Act) and PCI (Payment Card Industry) compliance requirements. Remaining compliant with regulations like those requires strict rule enforcement to protect clients and deliver outstanding customer service, which is a focus at Sound Telecom. But that can be strenuous on employees, so the new lounge gives them a place to remain connected while keeping compliance regulations intact.

Working in a call center is not a job without its stresses. The new Sound Lounge provides a way for Sound Telecom employees to retreat from the call center floor during their breaks and relax with a variety of entertainment options. Creating a fun work culture is viewed as crucial for a productive environment by Sound Telecom President, Michael LaBaw. “We greatly value our agents’ hard work and service to our customers. The Sound Lounge provides a place where they can have fun, relax and hangout.”

As the fog from the Affordable Healthcare Act continues to linger, Sound Telecom is always looking for ways to provide their employees with non-traditional benefits that enhance their lives. The Sound Lounge is just one aspect that has taken form recently, and Sound Telecom is even evaluating the implementation of fitness and wellness programs for their employees as well.

The 27 year old company has always believed that happy employees leads to happy customers and will continue to explore non-traditional benefit alternatives.

About Sound Telecom

Sound Telecom is a leading nationwide provider of 24-hour Telephone Answering Services, Contact Center Solutions and Cloud-based Phone Systems professionally serving customers since 1986 with USA based agents. For more information, please visit

Contact Information

Andrew Tillery, Marketing Director
Sound Telecom



This entry was posted in Press Release by Andrew Tillery. Bookmark the permalink.

About Andrew Tillery

Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office, he is throwing fuel on his fiery passions for sports and the outdoors.