WithÂ articles coming from new authors, guest bloggers, and established contributors, we had a great mix of fresh content in 2017. Here are some of the best and most popular posts that appeared on our blog this year.
With the New Year upon us, we thought we’d carry on with what has become an annual tradition for the Sound Telecom Blog. Here are 10 of the most popular articles we published over the course of 2017.
Answering servicesÂ and in-house receptionists do many of the same tasks and perform similar job functions. Both can benefit your business in many positive way, but one is a far more cost-effective option than the other.
Over the duration of our 30+ years in business, we have honored with many awards. The one we are most proud of this year was being named a 2017 Top Answering Service Provider by Clutch. It is recognition like this that drives us to continually focus on our mission and provide industry-leading call center services
Contributed by a guest blogger, this post is all about properly branding your messages and producing effective B2C texting campaigns. More and more businesses are getting in on the text game with their clients and many are experiencing great results. Check out how your company can be one of them.
One of our new authors this year, David Kent, is an expert in business management, entrepreneurship, and much more. Here he discusses the costs associated with hiring a new employee being far greater than many managers and business owners realize. But there are ways to keep those expenses down and all without sacrificing positive results.
Entrepreneurs are ideal specimens for learning about productivity, because building and running a business is the perfect productivity curriculum. An entrepreneur has to squeeze every ounce of productivity they can from each second to make their business a success. Here we discuss five ways entrepreneurs can become masters of productivity.
Here we exploreÂ just a few of the ways small businesses can benefit from the services of a call center that is willing to customize a program by working hand in hand to ensure the best customer service experience for everyone.
The classic role of the receptionist may be fading away, but the tasks and responsibilities still exist and continue to be a key component of running a business effectively. Thanks to the rise of Virtual Receptionists, your business can now get these mission critical tasks done at a fraction of the cost and at all hours of the day.
Heather Bennett is a customer service guru and our newest blog team member. In her first contribution she says that remembering and practicing the 5 Câ€™s is guaranteed to improve your Customer Service skills. Write them down and keep them by your desk or phone. Choose one to practice on each call. Rotate through them with each customer service opportunity and youâ€™ll be providing exceptional customer experiences every time in no time.
Whether you work in a call center or provide customer service regularly over the phone, odds are that youâ€™ve had to deal with a few upset people along the way. Hereâ€™s the secret for how to handle angry callers and transform the call into a positive experience.
As we wrap up our list, we’ll finish with the theme of the New Year.Â For all of you entrepreneurs and business owners out there, this year we have decided to put together a short list of small business New Yearâ€™s resolutions to help you have a prosperous 2018.
Thanks for reading and sharing our blog this year.Â We had a great time producing this content, but we are always open to suggestions. We’ll even do a spotlight article on your company if that’s something you’d be into. All you have to do is let us know! Be on the lookout for more great stuff in 2018. Happy New Year!