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Best of the 2017 Sound Telecom Blog

With  articles coming from new authors, guest bloggers, and established contributors, we had a great mix of fresh content in 2017. Here are some of the best and most popular posts that appeared on our blog this year.

Image of fireworks celebrating a successful year of blogging in 2017

With the New Year upon us, we thought we’d carry on with what has become an annual tradition for the Sound Telecom Blog. Here are 10 of the most popular articles we published over the course of 2017.

Does an Answering Service Cost More than Hiring a Receptionist?

Image of a virtual receptionist providing answering service

Answering services  and in-house receptionists do many of the same tasks and perform similar job functions. Both can benefit your business in many positive way, but one is a far more cost-effective option than the other.

Sound Telecom Recognized as a Top Answering Service Provider

Image of the Clutch badge awarded to top answering services

Over the duration of our 30+ years in business, we have honored with many awards. The one we are most proud of this year was being named a 2017 Top Answering Service Provider by Clutch. It is recognition like this that drives us to continually focus on our mission and provide industry-leading call center services

Make Your Message Count [How Your Brand Can Send More Effective Messages]

Send More Effective Messages

Contributed by a guest blogger, this post is all about properly branding your messages and producing effective B2C texting campaigns. More and more businesses are getting in on the text game with their clients and many are experiencing great results. Check out how your company can be one of them.

Why Employee Turnover Is More Expensive Than You Think

Image of a business owner learning first hand how expensive employee turnover is

One of our new authors this year, David Kent, is an expert in business management, entrepreneurship, and much more. Here he discusses the costs associated with hiring a new employee being far greater than many managers and business owners realize. But there are ways to keep those expenses down and all without sacrificing positive results.

5 Ways To Be A More Productive Entrepreneur

Image of a productive entrepreneur looking at his phone

Entrepreneurs are ideal specimens for learning about productivity, because building and running a business is the perfect productivity curriculum. An entrepreneur has to squeeze every ounce of productivity they can from each second to make their business a success. Here we discuss five ways entrepreneurs can become masters of productivity.

How Smaller Companies Can Leverage the Power of Inbound Call Center Services

Image of a small business owner leveraging the power of an inbound call center

Here we explore  just a few of the ways small businesses can benefit from the services of a call center that is willing to customize a program by working hand in hand to ensure the best customer service experience for everyone.

The Role of Receptionist Isn’t Dead, It’s Evolving

Image of a virtual receptionist taking the place of a traditional receptionist

The classic role of the receptionist may be fading away, but the tasks and responsibilities still exist and continue to be a key component of running a business effectively. Thanks to the rise of Virtual Receptionists, your business can now get these mission critical tasks done at a fraction of the cost and at all hours of the day.

Utilizing the 5 C’s for Customer Service in the Telecommunications World

Image of call center agents using the 5 C's for customer service in the telecommunications world

Heather Bennett is a customer service guru and our newest blog team member. In her first contribution she says that remembering and practicing the 5 C’s is guaranteed to improve your Customer Service skills. Write them down and keep them by your desk or phone. Choose one to practice on each call. Rotate through them with each customer service opportunity and you’ll be providing exceptional customer experiences every time in no time.

How to Handle Angry Callers for Customer Service Success

Image of a customer who is an angry caller speaking with a call center agent over the phone

Whether you work in a call center or provide customer service regularly over the phone, odds are that you’ve had to deal with a few upset people along the way. Here’s the secret for how to handle angry callers and transform the call into a positive experience.

Best Small Business New Year’s Resolutions for 2018

Image of small business employees coming up with New Year's resolutions for their company

As we wrap up our list, we’ll finish with the theme of the New Year.  For all of you entrepreneurs and business owners out there, this year we have decided to put together a short list of small business New Year’s resolutions to help you have a prosperous 2018.

Thanks for reading and sharing our blog this year.  We had a great time producing this content, but we are always open to suggestions. We’ll even do a spotlight article on your company if that’s something you’d be into. All you have to do is let us know! Be on the lookout for more great stuff in 2018. Happy New Year!

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Best of the 2016 Sound Telecom Blog

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This entry was posted in Call Center News, Sales and Marketing, Special Events and tagged , by Andrew Tillery. Bookmark the permalink.

About Andrew Tillery

Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office, he is throwing fuel on his fiery passions for sports and the outdoors.