If your answering service handles your credit card information or takes payment info from your callers then you need to make sure they are PCI compliant. Here's what you need to know about your answering service and PCI compliance...
Many of us have at least heard of PCI compliance. It involves
Is your telephone answering service HIPAA certified?Â If they claim to be, you'd better look again and see what their HIPAAÂ certification is all about.
So here's the thing about HIPAA certification: it's not a thing. That's right, there is no such thing as HIPAA certification for a company.
What do all employees really want? To be paid more, right? Well of course most people wouldn't mind a higher pay rate. That's an easy one, but let's look beyond that to the other thing that all employees really want.
What do our telephone answering service agents want, really, as employees?Â
It is important to know the telephone answering service basics before diving into the world of live support. Let's address some questions you might have about answering services.
Are you considering a telephone answering service to help you cover your phones? Using an answering service to
This is the perfect time of year to celebrate all the wonderful things a great telephone answering service can do for businesses.
I donâ€™t know about you, but I love this time of year â€” I love singing all the holiday songs as I drive to and from work. Â Luckily, I commute alone so there