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About Sydney Morgan Diamond

Sydney Morgan Diamond joined Sound Telecom in March 2008, bringing over 20 years of experience in financial management to the company. Her background includes CFO/controller positions in the real estate, construction and engineering, gaming, and service industries. As the corporate CFO/controller, Sydney oversees all financial and administrative service operations for Sound Telecom. She received her Bachelor of Arts degree in economics from Brown University and her MBA from the University of Chicago. Sydney and her husband live in the Seattle metropolitan area and are avid supporters of several children’s organizations including First Place and Seattle Children’s Hospital.

10 Steps for Vacation Planning and Your Business Needs

Posted on March 6, 2014 by Sydney Morgan Diamond

image of man walking on beach during vacation knowing his answering service is taking care of business

Follow these 10 steps to ensure it is business as usual while you are enjoying your vacation. It’s the beginning of March, and time for vacation planning. Yahoo! Vacations are great. And nobody is going to challenge that statement. But coming back to 15 million emails and piles of

Telephone Answering Service Basics

Posted on February 27, 2014 by Sydney Morgan Diamond

It is important to know the telephone answering service basics before diving into the world of live support. Are you considering a telephone answering service to help you cover your phones? Are you new to the idea and the technology available? Here are some great questions to ask when

HR Metrics Can Help Manage Your Business

Posted on February 21, 2014 by Sydney Morgan Diamond

Image of three people discussing HR metrics to help their business

Manage your business better with these helpful HR metrics. With the first quarter 2014 in full swing, I wanted to refresh our thinking about metrics and how they can help us be better business managers. So, here is a review of several common HR statistics that are really helpful

Manage Your Business Better with a Telephone Answering Service

Posted on February 12, 2014 by Sydney Morgan Diamond

Let a telephone answering service take a little of the craziness out of your job so you can focus on what you do best. You are very busy trying to grow your business and provide excellent service to your customers. You are very stingy with your time because you’ve much to do, and not

Using Your Telephone Answering Service to Weather the Storms

Posted on February 5, 2014 by Sydney Morgan Diamond

This is a picture of a snow storm much like the ones currently affecting the country that businesses need to have plans in place for like a telephone answering service.

When the weather threatens to cause problems for your company, be ready with support from a telephone answering service. Well, the snow storms are just not letting up…flights are still delayed, people are still trying to get from point a to point b, schools are closed and businesses are

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About Sound Telecom

We provide nationwide 24-hour Telephone Answering, Call Center and Business Voicemail Services since 1986 with USA-based agents.

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