Author Archives: Sydney Morgan Diamond

About Sydney Morgan Diamond

Sydney Morgan Diamond joined Sound Telecom in March 2008, bringing over 20 years of experience in financial management to the company. Her background includes CFO/controller positions in the real estate, construction and engineering, gaming, and service industries. As the corporate CFO/controller, Sydney oversees all financial and administrative service operations for Sound Telecom. She received her Bachelor of Arts degree in economics from Brown University and her MBA from the University of Chicago. Sydney and her husband live in the Seattle metropolitan area and are avid supporters of several children’s organizations including First Place and Seattle Children’s Hospital.

Auditing and Analyzing Your Telephone Answering Service Invoice

Posted on May 15, 2013 by Sydney Morgan Diamond

Analyzing your invoice form your telephone answering service should not require an education in advanced mathematics.  And the language should be clear and common enough that you don’t need to be a programmer to decipher any techno-jargon that may be …

Categories: Accounting, Answering Service

Clouds, Cell Phones, and Cookies OH MY – A Call Center CFO’s Perspective

Posted on May 3, 2013 by Sydney Morgan Diamond

Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. Privacy.  …

Categories: Technology, Work Safety

Your Telephone Answering Service Needs to Stay Cool, Calm and Collected

Posted on April 30, 2013 by Sydney Morgan Diamond

When selecting your telephone answering service, you want to be sure their agents are professional, friendly and courteous.  You want to be sure the organization you work with is, at large, professional, friendly and courteous.  Your customers’ calls are being …

Categories: Answering Service, Call Center News, Customer Service

A Second Visit to Your Telephone Answering Service and PCI Compliance

Posted on April 22, 2013 by Sydney Morgan Diamond

Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services.  It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. We …

Categories: Uncategorized

Your Telephone Answering Service Can Send Your Messages to Your Pager

Posted on April 9, 2013 by Sydney Morgan Diamond

Pagers are used by a wide range of businesses for many reasons:  emergency notifications, messaging on call personnel, communicating among internal employees.  Having your telephone answering service dispatch your messages to your pager rather than, or in addition to, your …

Categories: Answering Service
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