When small businesses harness the power of an inbound call center support team that caters to their unique requirements, the results are always of the successful variety.
When we think of call centers, we often think of large, warehouse-sized rooms filled with cubicles staffed by anonymous agents
Telephone Answering Services and Call Centers are in the business of branding your business.Â They accomplish this by delivering Quality Call Handling.
What is Quality Call Handling? ItÂ means answering your phones with professional, courteous, and friendly people, listening and understanding what
Your telephone answering service is in the business of helping your organization be successful. But they need your help in order for you to get the most out of the service.
Well, here we are in a new year and there's lots to think about, plan for, hope for, even wish for. Â Recently, I was watching
We get a lot of questions from people about answering services. Let's check out some that are asked most frequently.
Whether it's a potential client calling to see what we can do for them, a current customer wondering how they can maximize the benefit of our services, or a friend asking about the
Every organization should have a business continuity plan. One of the key pieces in that plan is a telephone answering service to help you maintain order.
The words Business Continuity and Disaster Planning are (or should be) part of your commonÂ business vocabulary and your overall business plan.