Author Archives: Sydney Morgan Diamond

How Smaller Companies Can Leverage the Power of Inbound Call Center Services

Posted on by
Image of a small business owner leveraging the power of an inbound call center
When small businesses harness the power of an inbound call center support team that caters to their unique requirements, the results are always of the successful variety. When we think of call centers, we often think of large, warehouse-sized rooms filled with cubicles staffed by anonymous agents

Quality Call Handling Does Not Stop When The Call Ends

Posted on by
Image of call center agents providing quality call handling
Telephone Answering Services and Call Centers are in the business of branding your business.  They accomplish this by delivering Quality Call Handling. What is Quality Call Handling? It means answering your phones with professional, courteous, and friendly people, listening and understanding what

Telephone Answering Service FAQs

Posted on by
Image of a sign that says "answers" and "questions" pertaining to telephone answering service frequently asked questions
We get a lot of questions from people about answering services. Let's check out some that are asked most frequently. Whether it's a potential client calling to see what we can do for them, a current customer wondering how they can maximize the benefit of our services, or a friend asking about the

Include Your Telephone Answering Service as Part of Your Business Continuity and Disaster Recovery Planning

Posted on by
Image of a storm that puts companies business continuity plans in action
Every organization should have a business continuity plan. One of the key pieces in that plan is a telephone answering service to help you maintain order. The words Business Continuity and Disaster Planning are (or should be) part of your common  business vocabulary and your overall business plan.