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About Sydney Morgan Diamond

Sydney Morgan Diamond joined Sound Telecom in March 2008, bringing over 20 years of experience in financial management to the company. Her background includes CFO/controller positions in the real estate, construction and engineering, gaming, and service industries. As the corporate CFO/controller, Sydney oversees all financial and administrative service operations for Sound Telecom. She received her Bachelor of Arts degree in economics from Brown University and her MBA from the University of Chicago. Sydney and her husband live in the Seattle metropolitan area and are avid supporters of several children’s organizations including First Place and Seattle Children’s Hospital.

Five Considerations When Selecting a Great Telephone Answering Service

Posted on June 19, 2014 by Sydney Morgan Diamond

Image of five fingers representing five considerations to keep in mind when looking for a great telephone answering service

It can be confusing when looking at all the varied features offered by a live support provider. Keep these five considerations in mind to choose a great telephone answering service. In an effort to help distinguish between important and unimportant information on a call center website, I’d

Turn Your Leads into Customers with a Call Center

Posted on June 12, 2014 by Sydney Morgan Diamond

Image of the words 'missed opportunities' being crossed out

Various answering service and call center programs can seriously expand your business opportunities. When I am researching potential long term service and product providers, I start on the internet search engines, enter some key words and phrases, and make a short list after exploring their

How to Make a New Employee Onboarding Session Fun

Posted on May 27, 2014 by Sydney Morgan Diamond

Image of three people going through employee onboarding

What are the most important components to successful onboarding of new employees? Onboarding used to be a very popular catchphrase…until it caught on, and the reality set in that onboarding is a great way to introduce new employees to various departments, the culture within the company,

Helping Your Star Employees Emerge

Posted on May 19, 2014 by Sydney Morgan Diamond

Image of a trainer setting a new employee up for success

When new employees begin their job, never stop setting them up for success. We all want to hire experienced, happy, knowledgeable people. Sometimes that’s not possible. Sometimes we have to just hire happy people with little or no experience with they hope they are happy and quick to

After Hours Telephone Answering Service Never Sleeps

Posted on May 13, 2014 by Sydney Morgan Diamond

Image of call center agents working for an after hours telephone answering service

Companies that properly utilize a good after hours telephone answering service experience many benefits that improve their businesses. In today’s global, 24/7, instant gratification, gotta-have-it-now business climate, a missed call can equal five missed sales. How so you ask? When someone

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About Sound Telecom

We provide nationwide 24-hour Telephone Answering, Call Center and Business Voicemail Services since 1986 with USA-based agents.

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