A Â telephone answering service can actually help you manage more easily and effectively. Let's take a look at how live support puts business management on the path to success.
Business management and telephone answering services might seem like fairly disjointed topics at first glance, but upon further
If your answering service handles your credit card information or takes payment info from your callers then you need to make sure they are PCI compliant. Here's what you need to know about your answering service and PCI compliance...
Many of us have at least heard of PCI compliance. It involves
Is your telephone answering service HIPAA certified?Â If they claim to be, you'd better look again and see what their HIPAAÂ certification is all about.
So here's the thing about HIPAA certification: it's not a thing. That's right, there is no such thing as HIPAA certification for a company.
What do all employees really want? To be paid more, right? Well of course most people wouldn't mind a higher pay rate. That's an easy one, but let's look beyond that to the other thing that all employees really want.
What do our telephone answering service agents want, really, as employees?Â
It is important to know the telephone answering service basics before diving into the world of live support. Let's address some questions you might have about answering services.
Are you considering a telephone answering service to help you cover your phones? Using an answering service to