Author Archives

About Sydney Morgan Diamond

Sydney Morgan Diamond joined Sound Telecom in March 2008, bringing over 20 years of experience in financial management to the company. Her background includes CFO/controller positions in the real estate, construction and engineering, gaming, and service industries. As the corporate CFO/controller, Sydney oversees all financial and administrative service operations for Sound Telecom. She received her Bachelor of Arts degree in economics from Brown University and her MBA from the University of Chicago. Sydney and her husband live in the Seattle metropolitan area and are avid supporters of several children’s organizations including First Place and Seattle Children’s Hospital.

HIPAA and HITECH Compliant Answering Service

Posted on April 15, 2014 by Sydney Morgan Diamond

A good HIPAA and HITECH compliant answering service goes to great lengths to protect sensitive information. HIPAA and HITECH (The Health Information Technology for Economic and Clinical Health) have become very popular acronyms since it became know that the Obamacare website for enrolling

At War with Technology: A Call Center CFO’s Perspective from the Battlefield

Posted on April 9, 2014 by Sydney Morgan Diamond

Image of a woman in front of her misbehaving computer

Sometimes technology misbehaves and you have to do some serious battling to get it all sorted out in an effort to return to productivity. I would like to discuss technology. I want to discuss how wonderful technology is. Or more accurately, how awful it is when it doesn't operate properly.

Pagers are not Obsolete – Long Live the Pager

Posted on April 1, 2014 by Sydney Morgan Diamond

Are pagers extinct? Thanks to their reliable coverage, you can't count them out. We don’t often see pagers anymore. Unless you’re in a healthcare facility or maybe working for a property ownership firm, one rarely hears anything about pagers or the paging industry. That leads many to

How Obamacare Affects Businesses

Posted on March 24, 2014 by Sydney Morgan Diamond

No matter the size of your business, it is affected by Obamacare. While the impact it has on a self-employed individual versus a multibillion dollar corporation certainly varies, it is crucial to know how this legislation is affecting your company. Before diving into exactly how Obamacare

Sound Bites From Your Telephone Answering Service

Posted on March 12, 2014 by Sydney Morgan Diamond

Image of woman on phone testing her Sound Telecom answering service

Answering services are like instruments. They need to be tuned so that people like what they hear. When we think of the word “tuning” we think of instruments. The piano, the guitar, the violin, for example all require tuning so the notes are on key. Well, I believe a fine-tuned telephone

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About Sound Telecom

We provide nationwide 24-hour Telephone Answering, Call Center and Business Voicemail Services since 1986 with USA-based agents.

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