Telephone Answering Services and HIPAA Certification

  Is your telephone answering service HIPAA certified?  If they claim to be, you'd better look again and see what their HIPAA  certification is all about. So here's the thing about HIPAA certification: it's not a thing. That's right, there is no such thing as HIPAA certification for a company.

Communication is Only as Good as Accessibility

  We talk a lot about listening, understanding, and communicating. That's all well and good, but it's time that we  add accessibility into that conversation.   They say write what you know, and lately I have known all about the frustrations that come with not being able to get a hold