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Author Archives: Sydney Morgan Diamond
Reminder Services via Your Telephone Answering Service
Some telephone answering and call center companies offer a great, probably under -utilized, service known as Reminder Services. Reminder Services are a great way for the medical community to reach out to patients to remind them of upcoming appointments. Reminder …
Categories: Answering Service, Customer Service, Uncategorized
Is Your Telephone Answering Service in the Clouds
We’ve been hearing a lot lately about cloud computing. Cloud makers would have us believe that everything is better when hosted in their clouds. I have some reservations about those assertions. And though my reservations are not limited to any …
Categories: Answering Service, Technology
Your Telephone Answering Service is all about Convenience
From helping your customers to helping you find really cool ways to pay your service. (That’s right! Paying your invoice from your telephone answering service can actually be cool!) Some really cool ways to pay your telephone answering service and …
Categories: Answering Service
Borrow a Page from the Telephone Answering Service Book of Rules
I’ve written about HIPAA, PCI, timely and accurate invoicing. I’ve even tried to entertain you with various telephone answering scenarios from Miss Piggy to Green Acres. What I haven’t shared with you is how the accounting and credit departments of …
Categories: Answering Service, Business, Customer Service
Analyzing Your Telephone Answering Service Invoice
We’ve talked a few times about ensuring that your telephone answering service creates and mails accurate and timely invoices to you. Let’s talk about those invoices from the customer’s perspective. Do you know what to look for on your invoice? …
Categories: Answering Service
