About Neri Luria

Neri Luria joins the Sound Telecom Team as the Bilingual Services Manager. Neri oversees operations and sales in our Westminster, Colorado bilingual call center. Neri’s unique talents make her a perfect fit to manage our bilingual agent staff, develop and monitor call center performance, assist with translation and provide bilingual sales assistance. Prior to joining Sound Telecom, Neri refined her skill sets with companies including T-Mobile, Money Gram, and MCI. During her last eight years with T-Mobile she held positions in the financial department and worked with their business intelligence department as a Bilingual Quality Project Specialist. She enjoys coaching and developing representatives to provide excellent service across a diverse customer base. She lives in Denver with her family and is originally from California. Neri has previously volunteered at the Salvation Army, Habitat for Humanity and other Christian organizations. She often translates for her father who is a minister in Denver, Colorado.

Is My Company Too Small For An Answering Service?

  Some people wonder if their company is too small for an answering service. The truth is that sometimes the smaller your business is, the more help an answering service can be. "Is my company too small for an answering service?" Have you  asked yourself this question before because you think

What is your company’s bad weather backup plan?

A lot has happened in the last week here in Colorado. We had rain that devastated the state and there was a lot of damage. I was lucky that we only had a little flooding in our basement, so the damage was not too bad. Our center was not impacted terribly either, and we were lucky to be able to keep