Most businesses appreciate every good sales lead they get, yet so many are wasted. Is your company guilty of flushing good sales opportunities down the drain?
It's pretty tough to stay in business if you aren't making sales. And it's difficult to makes sales if you aren't getting leads.
Some businesses in the United States outsource their call center work overseas in order to save money. But is it really worth it considering all the issues that inevitably ensue causing the customer service aspect to suffer?
Itâ€™s easy to understand bad telephone branding and what not to
There it was, on page 142.Â I couldnâ€™t believe my eyes.Â I was reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com, Inc. and I discovered that he not only knows how to sell shoes, heâ€™s got it right on call centers too!Â Hereâ€™s what he says:
â€śI personally think itâ€™s kind of funny
Twenty four hour telephone answering services, or virtual receptionist services typically serve clients across a wide spectrum of industries, sectors and vertical markets.Â Our job is to professionally brand our client's phone communication channel.Â We earn our client's trust one call at a time.Â
John Dubay, a results-oriented, international management professional with extensive experience in client services, account management and BPO outsource organizations worldwide, takes charge of call center operations for Sound Telecom, a leading nationwide provider of telephone answering, call center