Author Archives: Michael LaBaw

About Michael LaBaw

As Founder, President and owner of Sound Telecom, Michael LaBaw provides strategic, visionary, management and operational oversight of the Company. In addition to directing Sound Telecom's management team, Mr. LaBaw is responsible for negotiating major contracts, acquisitions and divestitures. He also takes an active role in the sales and marketing strategies of the Company. Prior to founding Sound Telecom in 1986, Mr. LaBaw started his career as a Certified Public Accountant for Grant Thornton and subsequently served in key management roles as an owner or executive for a number of privately held companies. He received his Bachelor of Arts degree in Accounting from Colorado State University. Mr. LaBaw is an active supporter of several youth educational, athletic and Christian organizations in addition to serving as a director on several non-profit organizations. He is currently serving on the boards of Seattle Area Youth for Christ and Girl Scouts of Eastern Washington and Northern Idaho.

Not only can this guy sell shoes…he’s got it right on call centers too!

Posted on February 18, 2013 by Michael LaBaw

There it was, on page 142.  I couldn’t believe my eyes.  I was reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com, Inc. and I discovered that he not only knows how to sell shoes, he’s got it right on …

Categories: Answering Service, Business, Call Center News, Quality Assurance, Sales and Marketing

Telephone Answering Services Specialize in many Vertical Markets

Posted on January 7, 2013 by Michael LaBaw

Twenty four hour telephone answering services, or virtual receptionist services typically serve clients across a wide spectrum of industries, sectors and vertical markets.  Our job is to professionally brand our client’s phone communication channel.  We earn our client’s trust one …

Categories: Answering Service, Business

USA Based Call Center Recruits Seasoned Executive to Ramp Growth and Enhance Service Offerings

Posted on January 6, 2013 by Michael LaBaw

John Dubay, a results-oriented, international management professional with extensive experience in client services, account management and BPO outsource organizations worldwide, takes charge of call center operations for Sound Telecom, a leading nationwide provider of telephone answering, call center

Categories: Press Release

Sound Telecom CEO, Michael LaBaw Presented Chartered Global Management Accountant (CGMA) Designation

Posted on January 1, 2013 by Michael LaBaw

Michael LaBaw, CEO at Sound Telecom, a leading nationwide provider of telephone answering, call center and cloud-based communication services has been granted the Chartered Global Management Account (CGMA) Designation. Denver, CO June 29, 2012— Michael LaBaw, CEO of Sound Telecom, …

Categories: Press Release

Sound Telecom CEO Completes Three Year Board Term at Girl Scouts Eastern Washington and Northern Idaho

Posted on January 1, 2013 by Michael LaBaw

Michael LaBaw, CEO of Sound Telecom, a leading nationwide provider of telephone answering, call center and cloud-based communication services attended his final board meeting this past weekend, ending a three year term on the board of directors of Girl Scouts of …

Categories: Press Release
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