It makes sense for many companies to take advantage of outsourcing in the form of a specialized call center partner. Let's find out if your business is one of them.
When the phone starts ringing off the hook, Â many business owners turn to call centers for help. In fact, industry analysts project
Simply put, BPO (business process outsourcing) is when a company contracts with a third party provider of operational tasks. An example of BPO is when a company partners with a call center to have their calls professionally handled so they can focus on their core business competencies.
In a world where email and online interaction have become the norm, people are actually talking to each other less and less. The new norm has some pitfalls.
Today'sÂ 24x7 socially connected world has us interacting in the digital space more than ever before. We all â€˜connectâ€™ on LinkedIn; â€˜friendâ€™
Misconceptions surrounding call centers exist in many forms. Some are warranted, but most are unfounded. Let's play a game of true or false to get some real answers about call centers.
There are a number of misconceptions about call centers these days â€” many of them left over from the heyday
Youâ€™ve worked hard to get where you are today and as a result your customer base is growing faster than you expected. Congratulations! Now all of the phone inquiries, emails, live chat interactions, social media requests, tweets, etc. are all starting to get overwhelming, aren't they? Â A dedicated