Some people may think that having a receptionist or answering service during business hours is mutually exclusive, but this isn't true. The two can work together, because sometimes a receptionist needs help with phone calls.
If you already have a receptionist and want to keep them around, or you simply
There are certain misguided stigmas associated with the telecom industry, so we figured it would be a good idea to address a few of the more common notions about call centers.
Here are four of the preconceived notions about call centers that some people have in their minds:
1. Outsourcing is bad
Content marketing still maintains its status as one of the best forms of marketing out there. However, do you know how your business is going to effectively support callers who read your content and decide to dial your number?
Over the past few years, businesses have gotten an impressive return on
As my final week at Sound Telecom wraps up, Iâ€™ve been forced to write the obligatory final blog postâ€¦Â Iâ€™m kidding!Â I actually have been ruminating upon my experience here and how much Iâ€™ve grown as a young professional working in an office environment.
Before embarking upon this
It is certainly important to send out customer surveys to gauge how you are doing and find out what you can improve on. But there is a fine line between sending customer surveys too often and not enough.
Like any other well-managed company, Sound Telecom values customer feedback. One of