Some people may think that having a receptionist or answering service during business hours is mutually exclusive, but this isn't true. The two can work together, because sometimes a receptionist needs help with phone calls.
If you already have a receptionist and want to keep them around,
It is certainly important to send out customer surveys to gauge how you are doing and find out what you can improve on. But there is a fine line between sending customer surveys too often and not enough.
Like any other well-managed company, Sound Telecom values customer feedback. One of
There are certain misguided stigmas associated with the telecom industry, so I figured it would be a good idea to address a few of the more common ones.
¬†Here are four of the preconceived notions that some people have about call centers:
1. Outsourcing is bad
2. Reaching a call agent
Contemporary fashion styles change, and so do consumer perception and professional branding tactics.
Earlier today, I read an article from the Huffington Post entitled ‚ÄúAbercrombie and Fitch is Getting Rid of Logos on Its Clothes.‚ÄĚ¬† This is news because at the height of its popularity,
Texting is a simple and convenient way to contact others and is often a preferred means of informal communication for many today. ¬†The business world is constantly adapting to ever-changing technology, so it makes sense to look into text messaging for business, as well.
Now that texting is