If your business is finding it challenging to handle incoming phone calls for one reason or another during the day when you're busy, after hours, or even around the clock, utilizing a business answering service is a great solution.
Companies across the United States are discovering the benefits to
Running ads on TV can be a great way to increase sales. Â But when your ads air and all those people call you, will you be prepared to handle those high call volumes? Here's how you can make sure you get the most out of every call from your TV ads.
Perhaps your business only receives about thirty
Some people may think that having a receptionist or answering service during business hours is mutually exclusive, but this isn't true. The two can work together, because sometimes a receptionist needs help with phone calls.
If you already have a receptionist and want to keep them around, or you simply
There are certain misguided stigmas associated with the telecom industry, so we figured it would be a good idea to address a few of the more common notions about call centers.
Here are four of the preconceived notions about call centers that some people have in their minds:
1. Outsourcing is bad
Content marketing still maintains its status as one of the best forms of marketing out there. However, do you know how your business is going to effectively support callers who read your content and decide to dial your number?
Over the past few years, businesses have gotten an impressive return on