It is certainly important to send out customer surveys to gauge how you are doing and find out what you can improve on. But there is a fine line between sending customer surveys too often and not enough.
Like any other well-managed company, Sound Telecom values customer feedback. One of
There are certain misguided stigmas associated with the telecom industry, so I figured it would be a good idea to address a few of the more common ones.
¬†Here are four of the preconceived notions that some people have about call centers:
1. Outsourcing is bad
2. Reaching a call agent
Contemporary fashion styles change, and so do consumer perception and professional branding tactics.
Earlier today, I read an article from the Huffington Post entitled ‚ÄúAbercrombie and Fitch is Getting Rid of Logos on Its Clothes.‚ÄĚ¬† This is news because at the height of its popularity,
Texting is a simple and convenient way to contact others and is often a preferred means of informal communication for many today. ¬†The business world is constantly adapting to ever-changing technology, so it makes sense to look into text messaging for business, as well.
Now that texting is
If you're feeling overwhelmed with handling calls or business expenses, utilizing a business answering service is a great solution.
Companies across the United States are discovering the benefits to partnering with a professional business answering service. Here are just four examples