About Jessica Truong

Jessica is the marketing intern for Sound Telecom.  Born and raised in San Francisco, she was looking for an adventure in a different terrain and decided to attend Seattle University where she received her degree in English Literature.  She brings critical thinking, writing, and researching skills that she developed from her major to the company.  In college, she also served on the executive board for the service fraternity Alpha Phi Omega and participated in various cultural clubs and performances.  When she is not working, she enjoys cooking, baking, hiking and pretty much any opportunity to be out in the sun.  She is excited to learn as much as she can at Sound Telecom and hopes the company views her participation auspiciously.

4 Popular Preconceived Notions About Call Centers, Addressed

  There are certain misguided stigmas associated with the telecom industry, so I figured it would be a good idea to address a few of the more common ones. ¬†Here are four of the preconceived notions that some people have about call centers: 1. Outsourcing is bad 2. Reaching a call agent
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