There are certain misguided stigmas associated with the telecom industry, so we figured it would be a good idea to address a few of the more common notions about call centers.
Here are four of the preconceived notions about call centers that some people have in their minds:
1. Outsourcing is bad
Content marketing still maintains its status as one of the best forms of marketing out there. However, do you know how your business is going to effectively support callers who read your content and decide to dial your number?
Over the past few years, businesses have gotten an impressive return on
As my final week at Sound Telecom wraps up, Iâ€™ve been forced to write the obligatory final blog postâ€¦Â Iâ€™m kidding!Â I actually have been ruminating upon my experience here and how much Iâ€™ve grown as a young professional working in an office environment.
Before embarking upon this
A common problem people who are looking into answering services have is that their business calls consume a large part of their personal time, whether it be after hours or on the weekends.
Many small business professionals have their office phones forward their calls to their mobile devices
Professionals such as landscapers, real estate agents and lawyers are often away from their desks while out in the field and need someone to answer the phone.
If your job requires you to be out in the field often, youâ€™re probably missing a lot of phone calls.Â While an voicemail can be