Since VOIP has become such a common form of communication for people to be able to speak to each other, let's take a look at what VOIP is and how it works.
Before explaining how VOIP works, we should probably first coverÂ what VOIP is. VOIP is short for Voice over Internet Protocol.Â It
There are ways to boost call center morale that don't involve monetary incentives or raises.
Call center Â agents have a tough job. They are expected to sit for hours fielding calls from many kinds of people, (some of them can be quite irate). Â Agents are rated on how effectively they handle
Congratulations on closing the sale! But in order to create a truly profitable customer and help your business grow, you'll need to continue nurturing the relationship.
What's the easiest way to tell you dealt with a poor salesperson? It's if you never hear from them again after becoming a
In todayâ€™s day and age, the climate of the business world is so competitive that providing top-notch customer service is how some companies are gaining an edge in their respective marketplaces. But how does a company handle the necessary expenses and office requirements that will be associated with
Everyone knows that the Internet contains almost every piece of information on any topic that someone may be looking for, but some people still value the information that they receive from speaking to a live person. This is why businesses should be encouraged to use a 24/7 answering service. This will