Skype and Your Business

  Are you running a small business or are you on a small budget? Skype can be a great tool to help you get plenty done and keep your business moving forward. There are many ways that a company can save money, but how many ways can a company cut costs AND be more efficient? Well, using a virtual

An Inexpensive Way to Boost Call Center Morale!

  There are ways to boost call center morale that don't involve monetary incentives or raises. Call center  agents have a tough job. They are expected to sit for hours fielding calls from many kinds of people, (some of them can be quite irate).  Agents are rated on how effectively they handle